Grumpy flying club card holders

I sat in Washington listening to a 'Gold' holder [8D] moan about the most minor issue ever (seat position [V] ) and it has got me thinking who moans the most;

Gold card, Silver, Red, upgraded passengers or crew?

In my mind it is always those fortunate enough to be upgraded [:0] but i would appreciate your views.

I'm off to moan that my glass is half empty [V] and later no doubt my snooze pack is chead rubbish

Have fun

Doc

I find the higher up the scale you go the more people moan.

On our last flight the FSM said he was getting really annoyed with a total prima donna in UC who complained that her friend (who was travelling in PE and just presumed she could use the bar) had been "denied access" to upper class.

This was all the more amusing as fozzyo's was allowed to join us at the bar for half of the flight despite being in Y. [^][y]

Dean

well we are goldies !!

But think most golds do moan more - they think they are 'above' the rest.

However dont you think that the lounges are somewhat snobby and that encourages people to be like that.

We tend not to use the lounges for that very reason.

[Decker]

Interesting - I'd expect the more frequent flyers to complain more as they know what to expect and aren't overawed by the crew. But I wouldn't expect them to moan as they know what is within the crew's control. So if a situation is outwith the crew's control conplain to CS on return. If it is within their control complain politely to them.

mysteryflyers golden rules of flying

1) Never, ever ask for an upgrade. If you get one you get one.
2) Never moan about broken service if youve been upgraded
3) Moan quietly if theres something really wrong and it can be fixed
4) Moan in writing if it goes so specacularly wrong and can't be fixed.

This is my code... Your mileage may vary (sorry).

Originally posted by mysteryflyer
mysteryflyers golden rules of flying

1) Never, ever ask for an upgrade. If you get one you get one.
2) Never moan about broken service if youve been upgraded
3) Moan quietly if theres something really wrong and it can be fixed
4) Moan in writing if it goes so specacularly wrong and can't be fixed.

This is my code... Your mileage may vary (sorry).

And always be nice to the staff - after all, you want them on your side!

[ChuckC]

An interesting query. Over the years I'd say the folks who are most annoying are those who act as though they were flying their own personal aircraft, oblivious of those nearby and imbued with the assumption that the flight crew is their personal servant. Gives me chills just thinking about it! Kids with no manner become adults with no manners.

Chuck-

i'm not sure FF status counts as much as price paid for ticket. When I pay full whack for a UCS ticket I expect the service to be flawless. If I travel in G or even if I fly PE or ECON then I expect less and therefore would not think to complain if something causes me a problem.

We I have paid full whack for a J fare and find my luggage coming off the belt last (and I mean last) then I really let rip.

I am a firm believer in you get what you pay for and if you pay for it, you should most definately get the service you should get.

Paul

Originally posted by p17blo


I am a firm believer in you get what you pay for and if you pay for it, you should most definately get the service you should get.

Paul

Which should go for PE and Economy also. You aren't getting the range of services available to UCS but you should still get delivery of services for which you have paid.

Everyone should get what they pay for. However, I do believe that perhaps a gold FF with a J class ticket to HKG has far more right to complain than someone on a sale/reward/deeply discounted Y ticket. If you've paid upwards of £2/3000 and you're bag comes off after everyone else's then some complaining is certainly needed. Having said that, the person with the discouted ticket has bought it from the airline who were prepared to offer the service at that price should still be able to complain as they've paid for something and it should be provided.

If you've just paid £1500 for a new overcoat from Ralph Lauren and the sleeves fall off, then a complaint would definitely be in order. However, if you've bought a £1 t-shirt and the sleeves fall off then you wouldn't be nearly so pi$$ed off and feel the need to sue anyone and everyone at RL;)

VS.

Originally posted by VS045
If you've just paid £1500 for a new overcoat from Ralph Lauren and the sleeves fall off, then a complaint would definitely be in order. However, if you've bought a £1 t-shirt and the sleeves fall off then you wouldn't be nearly so pi$$ed off and feel the need to sue anyone and everyone at RL;)

VS.

I guess it depends on the utility of the item relative to your income...[:?]

Anyway, I promise never to mither, moan, whinge or complain on that golden day when the words "We've upgraded you to..." are uttered. (Searching in vain for a Smilie to denote "yeah...right...")

Paul

Originally posted by ChuckC
Over the years I'd say the folks who are most annoying are those who act as though they were flying their own personal aircraft, oblivious of those nearby and imbued with the assumption that the flight crew is their personal servant.

Yes, they're called frequent flyers.

[preiffer]

Nice generalisation there, Lipstick [ii]

[RichardMannion]

I could generalise on ground staff, but that may be deemed unfair. I agree with Decker's comment - FQTV's do tend to know the service inside out and know what should and should not happen.

Thansk,
Richard

Everyone should get what they pay for. However, I do believe that perhaps a gold FF with a J class ticket to HKG has far more right to complain than someone on a sale/reward/deeply discounted Y ticket.

My personal creed would be that such a person has more things that could be complained about, the price providing a higher class and wider range of service, but no more right.

My other personal creed is that it is OK to moan/complain/criticise when the service is poor, in any class, for any perceived expectation. As long as that is balanced by positive feedback on the occasions when things go right and better. I recently wrote to a manager of a New York hotel I stayed at because I felt the staff were polite, helpful and a pleasure to deal with. I feel such behaviour motivates staff to provide a better service.

On the OP, seat position is incredibly important to me, and if I'd booked a specific seat and been bumped out of it, I too would moan.

[Scrooge]

Stephen you are right,that is the way it should be done,also when dealing with people who can make a descion that is the way to talk to them,as a customer found out yesterday,they are more likely to get some help if they are polite,calm and balanced,if you just blow your top you will not get very far very quickly.

Ok back to topic,yes FF's are going to notice when something isn't right,they will notice it quicker and do to their loyalty to the airline they will know when something is not right.

quote:
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Originally posted by VS045

If you've just paid £1500 for a new overcoat from Ralph Lauren and the sleeves fall off, then a complaint would definitely be in order. However, if you've bought a £1 t-shirt and the sleeves fall off then you wouldn't be nearly so pi$$ed off and feel the need to sue anyone and everyone at RL

VS.

--------------------------------------------------------------------------------
So if you got a Ralph Lauren Coat as a gift and the sleeves fell off what would you do?

quote:
--------------------------------------------------------------------------------
Originally posted by VS045

If you've just paid £1500 for a new overcoat from Ralph Lauren and the sleeves fall off, then a complaint would definitely be in order. However, if you've bought a £1 t-shirt and the sleeves fall off then you wouldn't be nearly so pi$$ed off and feel the need to sue anyone and everyone at RL

VS.

--------------------------------------------------------------------------------
So if you got a Ralph Lauren Coat as a gift and the sleeves fell off what would you do?

I think in this case either the buyer or the recipient of the gift is still entitled to complain. Maybe we should aks our resident expert on designer clothing EGG;)

VS.

With regards to upgrades, I think in some circumstances the pax is still entitled to complain. For example, if they are treated very rudely, then a word with the FSM wouldn't go amiss. However, complaining becuase you don't get the meal you wanted is a little unfair.

VS.

PS. My computer was not too happy about me editing my last post;)

my theory is you cant please everybody all the time.
Also do they still give upgrades, i thought they did away with that a long time ago

Originally posted by VS045

quote:
--------------------------------------------------------------------------------
Originally posted by VS045

If you've just paid £1500 for a new overcoat from Ralph Lauren and the sleeves fall off, then a complaint would definitely be in order. However, if you've bought a £1 t-shirt and the sleeves fall off then you wouldn't be nearly so pi$$ed off and feel the need to sue anyone and everyone at RL

VS.

--------------------------------------------------------------------------------
So if you got a Ralph Lauren Coat as a gift and the sleeves fell off what would you do?

I think in this case either the buyer or the recipient of the gift is still entitled to complain. Maybe we should aks our resident expert on designer clothing EGG;)

VS.

Hello, there goes my name again[^]

I tend not to moan on a flight and save it for customer services, this is mainly because I know there are a %age of people that like to whinge on a flight just for the sake of it and as far as the cabin crew are concerned they probably get a bit numb to it even when a legit moan is in the mix, best policy is to be as polite as possible about it at the time and this might make the crew think you need help.

As far as price, yes every passenger in every class should be as far as is possible treated as a valued client and be provided with the goods and services offered with that particular class of ticket.

A reward ticket has been earned through loyalty and so is as ( if not theoretically ) more or as important as a J ticket.

On the subject of designer goods, I got a GUCCI mobile phone holder
for £220, a week later it fell to pieces, took it back and they would not replace it, I had to be content with a repair, so what you pay doesn't always appear to be a defining factor if the vendor thinks that level of spend is your norm.

Though I got a lovely pair of Prada gloves yesterday ready for winter so my addiction to designer stuff ( Not Burberry!!!! ) is fulfilled for this week, mmm but then I did see some shoes too[:I]