Originally posted by vizbiz
I was really after PAX experiences rather than "the party line" telling me what I'm not entitled to etc. "On the ground" information about check-in delays, cancelled flights, "hot-tips" that give me a better chance of getting to the check-in on time etc would be really appreciated. This is driven partly by the VAA staff member commenting on LHR Virgin recommendations of getting there as early as possible - as the VAA web site suggests versus the reality of BAA locking out from check-in anyone who's there more than 2 hours before departure - clearly mutually exclusive positions that should by now be resolved as there are no more surprises occurring at this time?
I would seriously recommend only turning up half an hour to an hour before your flight. Although my expereince was with BA in the North Terminal, I turned up 3 1/2 hours early and spent 2 hours waiting for check-in and 1 hour for security.
The queues are combed, so you get to go straight to the front of both the check-in and security lines when your flight is called.
Cheers, Howard.