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#14441 by vscss
13 Aug 2006, 12:07
IMPORTANT NOTICE

In these unique circumstances, Virgin Atlantic and other airlines have been instructed to cancel a proportion of their services departing from London Heathrow, on 12th and 13th August.

Virgin Atlantic has been forced to cancel the following services as a result:


VS9, London Heathrow to New York JFK Saturday 12th August
VS350, London Heathrow to Mumbai, Saturday 12th August
VS400, London Heathrow to Dubai, Saturday 12th August
VS26, New York JFK to London Heathrow, Sunday 13th August
VS3, London Heathrow to New York JFK, Sunday 13th August
VS5, London Heathrow to Miami, Sunday 13th August
VS300, London Heathrow to Delhi, Sunday 13th August
VS651, London Heathrow to Lagos, Sunday 13th August
VS4, New York JFK to London Heathrow, Sunday 13th August

Please note: All other Virgin Atlantic flights operating to/from the UK, are continuing as scheduled.

We apologise sincerely to those passengers affected by this unavoidable disruption.

If your flight has been cancelled, you may claim a full refund from your point of sale. Please note, if your flight forms part of a holiday package, the option to refund refers only to the flight element of your trip. Please contact your tour operator for more details.

Passengers wishing to rebook for another day, should contact us on 0870 380 2007 (selecting option 1) in the UK (lines open 07:00 - 22:00 daily), or on 1800 862 8621 in the USA (lines open between 08:00 and 23:30 EST daily). Telephone numbers for other Reservations offices are available in the contact us section of this web site. We will re-accommodate all passengers as soon as we possibly can, subject to seat availability in the same booking class and cabin.

We are expecting high call volumes and thank you for your patience and understanding.







Edit by mod, date added to title.....Nick
#132602 by preiffer
13 Aug 2006, 12:08
Interesting that there's no mention of the cancelled VS11/12 yesterday on that note - despite it being well and truly Missing In Action... [:?]
#132608 by Juliet
13 Aug 2006, 12:15
Using Flight status on VAA website, you can see what happened to the VS9 and the VS11/12.
#132621 by Jetstreamer
13 Aug 2006, 12:52
Also the VS019 to SFO is operating from LGW today with an ETD of 1700hrs.
#132624 by preiffer
13 Aug 2006, 12:53
I take it they're busing people round there then, JS?
#132636 by Bazz
13 Aug 2006, 13:10
That must be a nightmare, trying to find the pax turning up for the 19 at LHR in all that chaos and then getting the poor blighters onto a bus to LGW - not much fun!
#132637 by Jetstreamer
13 Aug 2006, 13:12
Originally posted by preiffer
I take it they're busing people round there then, JS?


I believe so. Looks like it's a knock on effect from the BAA wanting to cancel 30% of LHR flights, so we're moving part of the operation to LGW (rumours abound of LAX from LGW as well although not confirmed yet).
#132644 by seany
13 Aug 2006, 13:28
Just had a look on expertflyer and the SFO and LAX seatmaps only show up if you put in LGW instead of LHR (both still LHR config).

Edit: VS023 only form LGW, not VS007

LGW VS 0023 Departing 08/13/06 06:00PM
LAX VS 0023 Arriving 08/13/06 09:35PM

LGW VS 0019 Departing 08/13/06 03:00PM
SFO VS 0019 Arriving 08/13/06 05:50PM (delayed to 19.00)
#132645 by rcslt
13 Aug 2006, 13:28
Is LGW coping with its flights?
#132652 by Jetstreamer
13 Aug 2006, 13:39
Originally posted by rcslt
Is LGW coping with its flights?


A full schedule is operating from LGW.....but there are delays to most flights.
#132742 by VSMAD
13 Aug 2006, 22:04
So will the VS19 still be operated by a LHR 744 from LGW or will a LGW based aircraft fly this route today and will the VS24 and 20 be LHR or LGW bound?

And G-VEIL operated VIR23 from Gatwick for anyone who likes to know. :)

Nick
#132765 by seany
13 Aug 2006, 23:36
The VS19 was operated by an LHR config.
#132772 by V-Ben
14 Aug 2006, 00:28
The SFO and LAX diverts were LHR type B744.
Actually these pax were handled quite quickly, compare to even those checking in at LHR. Not sure what the security/check-in was like at LGW today though.
#132775 by Scrooge
14 Aug 2006, 00:34
I know this would probably only help me,but could we keep 19 & 20 at LGW till the end of Dec,it would after all help VS with the number of flight reductions BAA is demanding.

Ok being serious,big [y] to VS for responding so quickly and moving flight's to LGW.

Guess we wont hear no V:Port at LGW for a while [:w]
#132777 by mcuth
14 Aug 2006, 00:44
Originally posted by jetwet1
I know this would probably only help me,but could we keep 19 & 20 at LGW till the end of Dec


Nay Dave - I need to get in the LHR CH when I fly in September ;)

Cheers

Michael
Virgin Atlantic

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