Why is there such a huge difference between the levels of customer service one receives when calling the US reservations or flying club numbers as opposed to the UK ones?
The UK staff are friendly, helpful and knowledgeable. The US agents are (or at least have been in my experience) rude, unhelpful, and at times downright incompetent, so much so that I've stopped calling them. Instead, I call pay the long distance charge and call the UK number. Even though I'm a US Flying Club member now, they're still able to help with most everything I need, as was brilliantly illustrated by the call I placed to them today.
The US team should take lessons from their UK counterparts...
KB
The UK staff are friendly, helpful and knowledgeable. The US agents are (or at least have been in my experience) rude, unhelpful, and at times downright incompetent, so much so that I've stopped calling them. Instead, I call pay the long distance charge and call the UK number. Even though I'm a US Flying Club member now, they're still able to help with most everything I need, as was brilliantly illustrated by the call I placed to them today.
The US team should take lessons from their UK counterparts...
KB