Yup I chase up VW, that seems to be where things fall over (must be all that wine

)
very friendly, very helpful, normally sort it out within a couple of days, but it's just very frustrating.
Current example;
ordered a case on 10th June
delivered 15th June
...no miles yet
ordered another case 1st July
delivered 5th July
miles in FC account 8th July.
Always seems to happen (to me), they'll be very efficient and then randomly miss one or two completely, on chasing up they sort it out after a couple of days, but it is starting to get a bit irritating.
VSlf
Edited to add:
Minutes after posting that I had a phone call from VW, very apologetic, doubled my miles for that case, 20GBP voucher for next case, and now a named individual at VW who will ensure miles go on every time...typical Virgin service, one of the best companies I know at turning a negative into a positive.
The power of V-flyer?