It strikes me that whilst VS have been amazing at developing the UCS and moving UC along very nicely that they have complety forgotten about the class that wins them the majority of fans and that is Economy!
Years and years ago one of the reasons that VS was so successful was becuase of the suprior product it offered to Y class pax- after all how many airlines offered Y class pax there own TV in 1987??!!! But VS did and this was one of the many advantages of it! But in recent years it strikes me that Y class has been left and is now considerably much further behind Y class of its rivals! After all everything VS offer u now have on BA and 10 times better on SQ. We are all making a huge fuss about V:Port but SQ have had its own V:Port system, which u can fast forward, pause and rewind movies on for years! On boarding a VS flight lately on my way back from New Zealand I had to do a double take as i sat down in my Y seat- the legroom was non existant (or maybe i have been spolit on Sq and NZ)
It strikes me that if VS are to carry on being successful they need to attend to the masses in Y class and begin to offer a suprior product to that offered by rivals! Even the charter airlines on B+S routes are starting to get ahead of us. What do you all think? It strikes me that the service in Y has gone down hill--wasnt that long ago everyone in Y got there own menu (not anymore!). The seats are crampt and awful, IFE always plays up and is quite often not working. Does anyone hold any views on this? What do you all think? Do you not agree Y needs a rapid update?
Years and years ago one of the reasons that VS was so successful was becuase of the suprior product it offered to Y class pax- after all how many airlines offered Y class pax there own TV in 1987??!!! But VS did and this was one of the many advantages of it! But in recent years it strikes me that Y class has been left and is now considerably much further behind Y class of its rivals! After all everything VS offer u now have on BA and 10 times better on SQ. We are all making a huge fuss about V:Port but SQ have had its own V:Port system, which u can fast forward, pause and rewind movies on for years! On boarding a VS flight lately on my way back from New Zealand I had to do a double take as i sat down in my Y seat- the legroom was non existant (or maybe i have been spolit on Sq and NZ)
It strikes me that if VS are to carry on being successful they need to attend to the masses in Y class and begin to offer a suprior product to that offered by rivals! Even the charter airlines on B+S routes are starting to get ahead of us. What do you all think? It strikes me that the service in Y has gone down hill--wasnt that long ago everyone in Y got there own menu (not anymore!). The seats are crampt and awful, IFE always plays up and is quite often not working. Does anyone hold any views on this? What do you all think? Do you not agree Y needs a rapid update?