*NEW*Selling of Extra Legroom seats LGW/ MAN Fleet

[Darren Wheeler]

especially if they don't have the contact detail. DPA means that 3rd parties cannot just give out your personal data to VS 'in case your seat changes'. Hardly a effective use of staff to have someone trying to contact everyone either.

Without labouring a point, it's a request nothing more, nothing less. Requests sometimes cannot be honoured even in W or even J.

look you lot, Just shut up, pay the money accept and do as your told.
How on earth can you expect customer service?, you are only the paying customer for heavens sake, its not as if you own the company! [:w][:w]

Contact you to tell you of changes? no, we have a whole Customer services department who have more prosaic things to do, like what next media lunch and drinks to go to, and of course they also have to sometimes answer questions from the great unwashed, sorry, 'customers'....

That has to be one of the most peurile posts i've seen on here.

Originally posted by clarkeysntfc
That has to be one of the most peurile posts i've seen on here.

Why thank you,
much appreciated.
I will try harder so you can make the next one the MOST peurile you have read.

[Neil]

Originally posted by clarkeysntfc
That has to be one of the most puerile posts i've seen on here.

And that in turn is one of the best[y]

Oh No!
the 'Virgin can't do anything wrong' group are ganging up on me!
Will I survive the jibes and cutting remarks?? [:0][:0]

(Just in case, both this and the last two postings were sarcastinc for those who cannot take any critiscsm of Virgin whatsoever)

This sort of aggression would get you kicked off big brother.[8D]

Originally posted by AlanA
Oh No!
the 'Virgin can't do anything wrong' group are ganging up on me!
Will I survive the jibes and cutting remarks?? [:0][:0]

(Just in case, both this and the last two postings were sarcastinc for those who cannot take any critiscsm of Virgin whatsoever)

Just to get back on topic!
It is interesting to see Virgin's view from the 'top' (SR)

'We know our customers value extra space and we can sell them at a price that they are prepared to pay.
....a new and potentially significant source of revenue for us ... this really is making money out of thin air, and that's a skill we would do well to hone. '

OK Steve - congratulations on the new idea.
But how about returning 1/6th of the money gained on the MAN routes by giving us back the use of jetties?

'We must not let [our products and facilities] deteriorate just because times are hard.'

Hoping the comment is taken seriously

Just going slightly off-topic, do any V-Flyer members see any other opportunity for VS to make more money without loss of service?
Anything they can gain is also a potential gain for us all.

[Decker]

Sure Ryanair had an idea recently...

and as ever I didn't really mind Alan's post - he has a viewpoint and he expresses and defends it.

[mitchja]

Originally posted by Bill S

Just going slightly off-topic, do any V-Flyer members see any other opportunity for VS to make more money without loss of service?
Anything they can gain is also a potential gain for us all.

I've said it before but it's worth mentioned again....charge for the second checked bag. One bag still free but anything else charge for.

Regards

[Neil]

Originally posted by mitchja
I've said it before but it's worth mentioned again....charge for the second checked bag. One bag still free but anything else charge for.

Regards

I hate that idea, and is such a LCC/Charter way of thinking IMO. I buy a ticket for a flight, and want it all inclusive. I hate the thought of having to pay for extra bags, to sit together, meals, drinks, headphones, it becomes endless and cheapens the product in my opinion. I am happy to pay a bit more to fly VS in the knowledge that all my costs are upfront and paid for.

Neil

[Decker]

Well reduce some of the generosity then. When I fly UC I can take 4x32KGs - that's just silly. Mind you it was VERY handy having 2x32kg when taking conference collateral to Vegas.

If, like me, you are travelling from a regional airport on a different carrier, on a through ticket, (BA) will you be able to request and pay for the increased leg room seats at that check-in or will it have to wait until we get to LGW?

Originally posted by Decker
Well reduce some of the generosity then. When I fly UC I can take 4x32KGs - that's just silly. Mind you it was VERY handy having 2x32kg when taking conference collateral to Vegas.

So would you be in favour of reducing the baggage allowances in J?

Sure many a Z lister would not be though [}:)]


I am with Neil on this. I don't think extra charges is going to help. VS will at best become a English version of an American carrier (DL et al charge for drinks you know) and at worse Globespan!

I hate to say it but I think scrimping around the edges is the way forward. Just little things that will save money. I would also hope that all excess weight in the aircraft has been stripped out and I would be looking at ways of minimising ground time of aircraft.

[Neil]

Originally posted by meryvn
If, like me, you are travelling from a regional airport on a different carrier, on a through ticket, (BA) will you be able to request and pay for the increased leg room seats at that check-in or will it have to wait until we get to LGW?

You will only be able to do this when checking in at the VS desks at LGW or MAN.

Well reduce some of the generosity then. When I fly UC I can take 4x32KGs - that's just silly. Mind you it was VERY handy having 2x32kg when taking conference collateral to Vegas.

I thought it was only 3x32kg for UC? But in any case is not one of the benefits of flying in a premium cabin getting premium benefits? A lot of the benefits of flying premium or staying at premium hotels could be seen as OTT and unnecessary to some but there must be a reason (or market) for the allowances being set as they are.

I agree with Will, a lot of silly costs could be saved by just a bit of general tightening up and it is something that surely all business are currently having to do with the way the economy is at the moment.

Originally posted by Neil
I hate that idea, and is such a LCC/Charter way of thinking IMO. I buy a ticket for a flight, and want it all inclusive. I hate the thought of having to pay for extra bags, to sit together, meals, drinks, headphones, it becomes endless and cheapens the product in my opinion. I am happy to pay a bit more to fly VS in the knowledge that all my costs are upfront and paid for.

Neil

Erm just like paying for exit rows and now extra legroom at check in [:w].

Originally posted by Decker
Well reduce some of the generosity then. When I fly UC I can take 4x32KGs - that's just silly. Mind you it was VERY handy having 2x32kg when taking conference collateral to Vegas.

Never, ever ask because the god of wishes says you will get it! If my no.1 heard this and related that to shopping in LA I'd be in deep trouble .

Here's an idea, at MAN charge £10 for those who want a jetbridge then taxi to a remote stand for a coach for those that don't [:p].

Originally posted by Neil
I agree with Will, a lot of silly costs could be saved by just a bit of general tightening up and it is something that surely all business are currently having to do with the way the economy is at the moment.

Sorry Neil, I don't agree. I want and pay for service, frills and all. Instead VS and all airlines should actually charge the right price for the ticket instead of offering silly £35 fares to New York heavily subsidised by those flying in the front. It's my opinion that they're all to scared to charge a real far for fear of competition (which is real) but this is surely a time for some price correction [B)].

Originally posted by Neil
I thought it was only 3x32kg for UC?

Not if you're Au(like Mr D)[:D].

I agree charging for more than one suitcase a person is reasonable, we buy a seat on a plane really and a promise to get from a to b. I am sure two cases both 23kg's would cost as much in freight as a passenger ticket.

Might help please the green brigade.[|)]

I would prefer the suitcase weight allowance to go down rather than charge for the second bag. There really is no neeed for the huge weight allowance in UC unless you are Joan Collins, Madonna, Naomi Campbell!

As we have got older we prefer to have 2 lighter bags to haul around.

Originally posted by slinky09
Sorry Neil, I don't agree. I want and pay for service, frills and all. Instead VS and all airlines should actually charge the right price for the ticket instead of offering silly £35 fares to New York heavily subsidised by those flying in the front. It's my opinion that they're all to scared to charge a real far for fear of competition (which is real) but this is surely a time for some price correction [B)].

Of course Slinky if you want a price correction then J fares will go up as well. There always seems to be a J sale and that is highlighted by the numbers on here who travel on Z fares or the like. Whilst it is correct to say the prices down the back will go up, the prices up the front will also go up and that is from the horses mouth so to speak. The front has always subsidised the back and it will not change now during these tight times.

VS have a fine balance to play. Whilst to date all my VS flights have been in Y except two, my brand loyalty has been built up and I will travel in J in the future. Those down the back who are building up a bit of brand loyalty are those who will be the J flyers of tomorrow.

Whilst these £35 fairs do exist, if you take a look at the busy months on VS the price in Y is always way above that of other carriers. It is also worth noting that nine times out of ten VS is the most expensive to the US in Y by about £100-200.

Originally posted by willd
Of course Slinky if you want a price correction then J fares will go up as well.

They already are - many of my forthcoming flights on J or W fares are higher than six months ago / a year ago ... and it's not just the fuel surcharge. With this in mind, my point is that I don't see why I should have any frills cut back especially since we know that PE is the most profitable cabin, J next and then Y.

[Neil]

Originally posted by slinky09

Originally posted by willd
Of course Slinky if you want a price correction then J fares will go up as well.

They already are - many of my forthcoming flights on J or W fares are higher than six months ago / a year ago ... and it's not just the fuel surcharge. With this in mind, my point is that I don't see why I should have any frills cut back especially since we know that PE is the most profitable cabin, J next and then Y.

And I 100% agree. My comment about tightening up to save costs was not about lowering the service or products levels. I am sure if VS look at certain procedures they have in place as a company and reviewed them then costs cut be saved, whether this be by being on time and not occurring any penalties, better run admin systems, better maintained IFE system saving giving out miles/compensation etc etc. Just making small changes can save lots of money in the long run without having to affect the product/service offered to the pax.

I'm still trying to get my head around this - why are these rows ( amongst the worst on the aircraft, especially on a night flight)getting the extra room?[n]
LGW 1 = G-VROS / G-VGAL / G-VLIP / G-VROM / G-VROY
Row 50 - A/B/C/H/J/K
Row 51 - A/B/C/H/J/K
Row 53 - D/E/F/G
Row 54 - D/E/F/G
Will you have to pay for the 2x2 61-64 back rows on these planes or not, or will they only become available at check in?
I'm quite happy to get to MAN ridiculously early to be at the front of checkin but the people on connecting flights won't stand a chance as connection times are usually tight.

The other 3 aircraft - LGW 2 = G-VTOP / G-VAST / G-VXLG are faring much better.

I've been following this topic with interest as I too have had seat allocations moved as a result of this. I have two questions though which I'm not sure have been answered:

1) Will you be able to purchase extra legroom seats at twilight checkin at LGW?
2) When OLCI opens will the seats that are not extra legroom become available to select?

I guess it all depends on when the plane being used is known?

[honey lamb]

Originally posted by Mont25
I've been following this topic with interest as I too have had seat allocations moved as a result of this. I have two questions though which I'm not sure have been answered:

1) Will you be able to purchase extra legroom seats at twilight checkin at LGW?
2) When OLCI opens will the seats that are not extra legroom become available to select?

I guess it all depends on when the plane being used is known?

I can't answer your first question but I assume the same will apply as being able to purchase exit rows. The regulars out of LGW will be able to answer that better.

At OLCI all seats become available except for bulkheads, exit rows and now the extra legroom seats