quote:Originally posted by Decker
Let us know how you get on Jules - I've found the upgrades few and far between and you seem to explicitly have to request them.
No upgrade, even when requested. I appreciate that the hotel was pretty full though.
In fact, as my first stay at a Hilton, I wasn't too impressed either.
Only hotel in the world I have been in witout tea/coffee making facilities (I was told to go to the cafe 25 floors below me or order from room service), with holes in the sheets, where I had to request a bath robe, where the heating didn't heat the room (even after supposedly being fixed), where I get telephoned at 10pm by reception complaining the noise of the wind against my open window was disturbing my neighbour (my room didn't even had a window that could open), where the M&Ms are electronicaly tagged (and don't give me bull about it being for my convenience), and where their idea of "compensation" was deducting US$5.95 of my total bill of around US$1400 etc etc
And bonus points for not taking breakfast as a gold card holder were not applied either.
Grr. I shall be writing to them!
jules.
