Virgin Atlantic reduces fuel surcharge

[Pete]

http://www.v-flyer.com/pages.asp?click=136&pageid=136

£5 reduction from Monday

[preiffer]

[:?][:(!]

And there was me booking my sale seat nice & early. I guess I can't complain at £5, since I've saved £1,000's off the regular UC price...


...still, it's one of those little annoying things!

[Nottingham Nick]

Every little helps,I suppose [:I]

Nick

does this mean I can ask for re-embersment for the surcharge I paid back in August, seeing that I am not flying till December?

[preiffer]

Originally posted by stoneman
does this mean I can ask for re-embersment for the surcharge I paid back in August, seeing that I am not flying till December?

To be fair to VS, they don't collect any "extra" surcharges they impose from passengers who booked before they add any increase, so it's a little one-sided to expect any reduction back. I'd say it's a "have your cake and eat it" issue. I certainly don't expect to see any rebate.

(And if they did change their MO for these surcharge issues, I'm sure it would generate quite a few complaints: Imagine turning up to the airport and being asked for the "extra £25 in charges that have been added since you booked"...[V])

Hi,

I agree with prieffer, When I flew VS in June I had booked the tickets before the fule surcharge went up ( and nnt asked at check in for the extra:D) So I do not expect a refund of the fuel surcharge reduction.

Regards

TBS

as they say "that's not my problem" When that engine starts up on 28th. of December, I will have paid a surcharge for fuel that is cheaper than when I bought my ticket. I am sure that Virgin hasn't made a loss in the few weeks that fuel has been more expensive.
Is this forum full of Virgin employees, every time I dare complain about some aspect of there service, I get bombarded with reasons why they are fantastic, and I am wrong, and if I dare post anything that has mentioned before, I get sarcastic replies, such as " a use of the search facility would be helpful". So it is goodbye from me, and I will leave you all to your sad existences (imagine anyone having over 1000 posts)!![n]

Welll very glad to see that reduction and reflecting the real word. This cynic takes back a previous post.

Sorry stoneman you feel those thoughts ... if we read widely there are many complaints and good reviews posted here but naturally being a virgin-liker site the tendency is toward the positive. On this particular issue I think others have made what is a sensible argument - and in fact Virgin, like many airlines, purchases its fuel in advance so the fuel in your plance may well have been purchased at higher than what will be current prices. Hope you enjoy your trip

Its like buying your fuel from a petrol station at 80p a litre, and a week later the petrol garage has reduced it to 79p a litre. You might not have used your car since buying the petrol, and it may still be in your tank. But you wotn get your money back. Also for the sake of £5 is it honestly worth complaining?

[Pete]

Originally posted by stoneman
as they say "that's not my problem" When that engine starts up on 28th. of December, I will have paid a surcharge for fuel that is cheaper than when I bought my ticket. I am sure that Virgin hasn't made a loss in the few weeks that fuel has been more expensive.

I think preiffer made the point pretty clearly. If you expect a refund when the charge goes down, you should also expect to pay extra if the charge goes up. I think a huge majority would like to know the price when they buy their ticket without the variable of extra surcharges right up until the moment of departure.

Originally posted by stoneman
Is this forum full of Virgin employees, every time I dare complain about some aspect of there service, I get bombarded with reasons why they are fantastic, and I am wrong, and if I dare post anything that has mentioned before, I get sarcastic replies, such as " a use of the search facility would be helpful". So it is goodbye from me, and I will leave you all to your sad existences (imagine anyone having over 1000 posts)!![n]

Well, I guess that's your point of view. A pity you find it necessary to complain about something you're not paying for, is not funded by Virgin and then throw in your own insults to people who share their advice free to others. Please, don't slam the door on your way out.

Pete

Originally posted by pixuk
Well, I guess that's your point of view. A pity you find it necessary to complain about something you're not paying for, is not funded by Virgin and then throw in your own insults to people who share their advice free to others. Please, don't slam the door on your way out.

Pete

How courteously, but effectively, put. Big thumbs-up, Pete.

Best wishes

David

Actually, I think as a percentage, fuel prices have fallen by more than the five pound equivalent. What I'm more impressed by though is that VS has rememebered that this was a 'surcharge' - and that it should go down and well as up to reflect commercial realities. Rather than letter the surcharge become a back door fare increase, VS is giving a little shot across the bows of all European carriers by taking this action! Hurrah!

FYI - Many of the American carriers haven't introduced these fuel surcharges, so perversely they can end up being quite a lot cheaper than flying the European carriers across the Atlantic. Interesting...

Hi,
Also, I do not think BA has announced a reduction in its fuel surcharge yet?

Regards

TBS