Hey all,
Its my first time using Reward seats, and theres a couple of 'weird' things happened and wondered if anyone had any similar experiences or advice?
I booked a reward flight some time ago, paid the fees/taxes etc, and had a booking and e-ticket issued, and reserved a seat etc online.
However I noticed that the points still haven't been debited from my Virgin Red account... is this normal firstly?
I then had plans change and decided to look into trying to change the flight to a few days earlier - originally there was no availability, but found there was availability when checking through the actual booking form (and not the reward seat checker)... although it was now classed as a peak time seat, and seemed to be 10,000 extra points outbound.
The booking was all changed on the phone, and advised there was a £30 charge, so said no problem. They didn't mention anything about extra points though, and I forgot to ask about it too. Checked online, and the new flight details were showing, but the reference and e-ticket number are all the same (is that normal too?), and the seat booking had dropped off as I've obviously changed flight.
Skip ahead some days over christmas period, and I noticed I still hadn't been charged the £30 change fee, and also still had no points debited at all, be it for the original booking or the amended (not that I was advised it would be more points either.... just the £30 charge!).
I called up and eventually managed to explain my weird issues and gut feeling, and got a really helpful agent who explained that it was likely because the ticket was waiting re-issue from Global Ticketing, and they work on a departure date priority, and I was likely still in their processing queue as my flight is a couple of months away.
They advised that they would charge the £30 at that point, but otherwise everything was fine with my booking otherwise, and even rebooked my seat for me too whilst i was fretting about everything.
So... does this all sound normal? Its my first reward seat booking and I'm so nervous of turning up the airport and finding I dont have a valid ticket, and I dont want to nag the poor support agents any more too!
Thanks all.
Its my first time using Reward seats, and theres a couple of 'weird' things happened and wondered if anyone had any similar experiences or advice?
I booked a reward flight some time ago, paid the fees/taxes etc, and had a booking and e-ticket issued, and reserved a seat etc online.
However I noticed that the points still haven't been debited from my Virgin Red account... is this normal firstly?
I then had plans change and decided to look into trying to change the flight to a few days earlier - originally there was no availability, but found there was availability when checking through the actual booking form (and not the reward seat checker)... although it was now classed as a peak time seat, and seemed to be 10,000 extra points outbound.
The booking was all changed on the phone, and advised there was a £30 charge, so said no problem. They didn't mention anything about extra points though, and I forgot to ask about it too. Checked online, and the new flight details were showing, but the reference and e-ticket number are all the same (is that normal too?), and the seat booking had dropped off as I've obviously changed flight.
Skip ahead some days over christmas period, and I noticed I still hadn't been charged the £30 change fee, and also still had no points debited at all, be it for the original booking or the amended (not that I was advised it would be more points either.... just the £30 charge!).
I called up and eventually managed to explain my weird issues and gut feeling, and got a really helpful agent who explained that it was likely because the ticket was waiting re-issue from Global Ticketing, and they work on a departure date priority, and I was likely still in their processing queue as my flight is a couple of months away.
They advised that they would charge the £30 at that point, but otherwise everything was fine with my booking otherwise, and even rebooked my seat for me too whilst i was fretting about everything.
So... does this all sound normal? Its my first reward seat booking and I'm so nervous of turning up the airport and finding I dont have a valid ticket, and I dont want to nag the poor support agents any more too!
Thanks all.