Hi all,
Just thought I'd let you know how I got on with my call...
I've been watching out for reward seats to LAX in upper for a certain date for months now. Having booked to EWR with an internal to LAX, I got ever so excited last night when a pair of seats suddenly appeared on-line.
So at about 11pm last night I tried Upper Class reservations to change the flight...about to give up after 40 minutes of hold adverts, when it was answered by the US Upper Reservation team. Didn't catch her name, but she totally exceeded my expectations - polite, helpful, friendly. Now I can see why so many people on here comment how good these guys are!
...all I need now is a lottery win and I'd travel Upper everytime!!
Thanks,
Neil