Quality of phone line to Prem Team

I called the Prem Team this morning (twice to be sure) and the line quality is aweful? The recorded messages make people sound like dalek's. Also their is a quick burst of a ring tone I have not heard before just before the message start.

So have they changed their phone system to some VOIP system. Still awaiting them to answer. I do hope it hasn't gone 'off-shore'

Paul

[Decker]

Seemed like I got offshore the other morning but can't be 100%...

Lady who just answered had an American accent, I asked where I had got through to and she said the UK. Now can't be sure, but I just get the feeling something is not quite right here.

Paul

When I called on Tuesday about a booking query the operator was clueless with a heavy accent,I was really shocked as I have had such fantastic service in the past.Booked UC car transfers last week no problems at all.

[RichardMannion]

I just tried and phone line was fine for me.

Thanks,
Richard

[Decker]

Well it is naturally possible that the person I spoke to with an Indian accent and an English name WAS UK based - hence not wishing to jump to conclusions. But the fact that she "had to ask her supervisor" was unsual given the query I had made (sorry can't remember it).

The Premier Service team is entirely UK based and operated UK times (0700-2200 Monday - Sunday)and is made up of many nationalities, some of whom have more experience than others. Because of the nature of the callers they deal with, some like to confirm details rather than give out duff information.

Hope this helps.

edited to correct spelling, grammar and punctuation.

Yep, just had a "I'll just go and check that" on the line. I am really sorry, but it was driving me nuts. I only wanted to check a few benefits of membership before I put them up on the site. But it all got a bit unnecessary,

Originally posted by sailor99
Yep, just had a "I'll just go and check that" on the line. I am really sorry, but it was driving me nuts. I only wanted to check a few benefits of membership before I put them up on the site. But it all got a bit unnecessary,

I had a 'just go and check that' earlier this afternoon. BUT, the lady was working from an office in Brighton:D


{edited - preiffer : Please do not publish staff names without their permission under any circumstances}

[Decker]

Thanks Juliet - that is very clear.

Originally posted by Decker
Thanks Juliet - that is very clear.

Unlike the phone line, which was the subject of my initial post:D:D

Paul

Sorry. Yes back On Topic.

If the quality of the phone line is not good, let the agent know. There are ways of tracing problems on the line and rectifying any problems.

Hope that helps,

Juliet

Thanks Juliet for clarification.