Incorrect name

I have received our flight confirmation/e ticket and one of the passsengers names is incorrect by one letter ref matching her passport. Virgin have commented below.I am taking a copy of their email just in case.

"It is Virgin's policy to permit up to THREE characters
in either the FIRST or the LAST name to be changed. (This should not
change significantly the pronunciation or appearance of the name.)"

[Nottingham Nick]

I stand to be corrected here, but I always thought that the ticket name and the passport name should match exactly.

It is a good plan to take their email with you, Paul [y]


Nick

[preiffer]

I've had a name out by one character before - it's been fine. I also seem to remember the "3 letters" rule from somewhere in the dim and distant past.

That`s what I thought as well Nick, but I have had it confirmed by email and telephone from Virgin.
Name should have ended Simmons but is spelt Simmonds.

Doest the Virgin thing refer to any changes you migth have to make on the booking itself - ISTBC btu I agree with Nick - my advice would be to a. call Virgin Atlantic and b. get it changed if you can!!!

Hi,
My name had an extra letter added last time with Virgin I e-mailed them and got the same responce as you, there were no problems at check in, or in the US.

[RichardMannion]

Personally I would call and get them to assist. I've not mailed custoemr relations for a very long time for a very good reason.

With API I'd much rather be on the safe side and have my ticket match my passport 100%.

Thanks,
Richard

I filled in the API on the VS website a couple of weeks ago.
Checked it yesterday and noted some details were incorrect.
Partners name spelt wrong ( an extra 't' had been inserted in name) and my gender showing me as female although I am all man and I'm convinced that I had not made errors when filling it in originally.

I tried to update these details, but was unable to.

I ran VS, got a call centre, sounded like India, was told not to worry and that my correct details would be entered at the airport during check-in.
I pointed out that I would be doing on line check-in and asked if I would be able to update the details at this point. I never got an answer to this, but kept getting the answer that my details could only be altered at check-in.
I gave up in the end. I'll do the on line bit to make sure of the seats, but make sure my details are entered correctly later.

[RichardMannion]

Tim,

Did you call flying club red? Did you select the API option by any chance?

I think if marketing wanted to be brutually honest, they could advertise one of the best benefits of Gold is that you can get to speak to Premier and avoid nonsense like this.

Thanks,
Richard

Richard,

I rang Flying Club Red on 08701 616059.
I can't remember which option I chose, I tend to switch off when I get the annoying pre recorded options.
I think I'll ring UC reservations tomorrow.

Tim.

I'm forever having the "P" taken out of Thompson with no ill effect. Even my first Virgin CC was a "Thomson" but I used it without dificulty until the correctly spelled version was sent out!

regards


John

A one letter difference from passport to ticket is absolutely no problem.

You will find however you probably wont be able to use OLCI or DIY kiosks.

Hi, this happened to me before. I had no problems checking in online but at the UC desk when handing my luggage over, the lady made a few calls and wasn't very happy with us, but no bother really.

Slightly OT - a few years back, I applied for a passport for my daughter. It duly came back, stating her sex as male! I called and spoke to them (we were due to go on holiday about 10 days later), and their advice was to see if I could get away with it! No way, JosŽ....

Originally posted by sean modi
Hi, this happened to me before. I had no problems checking in online but at the UC desk when handing mt luggage over, the lady made a few calls and wasn't very happy with us, but no bother really.

Kind of makes a complete nonsense of the whole thing, doesn't it?

I've put in my API, maybe I should go and check to make sure the software hasn't screwed up the details![:(]

My Virgin tickets (and the website) has my first and middle name lumped together 'Paulmark" - is that usual? My passport has my middle name on it BTW.

TTFN

Paul

^ Yeah that's common, especially if you have a common surname

Following on from the lack of an answer to my query relating to my incorrect details on the VS 'update your booking' website,
I rang UC reservations today and the problem was sorted out in about 2 minutes. My details are now updated and correct.
Thanks Premier Team[y]

My only comment is that this great response should be available to every one and not just the lucky few who talk to the Premier Team.