Getting an Invoice off VH

Has anyone else booked a holiday recently and found that getting an Invoice from Virgin Holidays is a bit like getting blood out of a rock!

I have made a few changes to my booking and Virgin Holidays insist that they have now sent me 3 invoices, the last being 3 weeks ago, I am not too worried as I can view my booking on-line, but i would rather have something on paper!

Have you had a booking reference - something like 12345/S07 - if so then you can look at your booking online by going Here

Yeah I have done that- even requested a new invoice from the on-line request button, but still no invoice

Its not so bad because I can view it on-line, but I would like something on paper too, hope they are not this slow when it comes to the tickets.[n]

Originally posted by Gavin
Has anyone else booked a holiday recently and found that getting an Invoice from Virgin Holidays is a bit like getting blood out of a rock!

I have made a few changes to my booking and Virgin Holidays insist that they have now sent me 3 invoices, the last being 3 weeks ago, I am not too worried as I can view my booking on-line, but i would rather have something on paper!

I've experienced the same level of service recently. As an FV if found that if you book on line it'll give you a 5% discount automatically, but won't recognise the need to extend that to a 10% discount (despite having the space for your FV number). This usually requires a follow up, so I emailed them a good few weeks ago, and received the usual "we're terribly busy" email in response, then zero, nada, nowt. I followed up more recently with a phone call (answered very quickly and dealt with efficiently I must add) where the chap at the end of the phone told me the booking had been altered as I had requested and an invoice sent out a couple of weeks earlier. When I checked online (which perhaps I should've done first) I found it had been changed as requested AND it said an invoice had been issued.

Well, I settled for that. The only invoice I then received was the one AFTER I'd settled the account. I did receive the usual rather tatty and terse final payment request, mind you. Some bits of the process still work...

Touch wood I've never had problems with the tickets arriving, but it doesn't leave much margin for correction if they've got anything wrong with them. They did have errors the last time (their processes having failed to ensure that the name my wife gave was the name on her passport rather than the diminutive version of same) which led to a few anxious moments in the days leading to the trip. Phone calls elicited the advice that they would arange for the ticket to be changed at the airport. When we got there....they knew nothing about it. It all got sorted in the end by a very helpful VS staff member who was actually dealing with several people in the same boat.

VH seem to have some very antiquated business processes and practices. The matrix printed request for payment; the credit card surcharge...surely it costs them more to process a cheque (receiving, processing, banking, clearing) than a credit card payment ?

Paul

[Neil]

On our last VH trip in March, after a couple of changes they wouldn't stop sending me new invoices - think i received 6 copies of the same invoice in total[?][ii].

Seems like VH need to sort there system out - Im thinking the much discussed India Call centre who seem to deal with all changes after the initial booking doesn't help matter [n]

Neil:)

Originally posted by Attitude23
On our last VH trip in March, after a couple of changes they wouldn't stop sending me new invoices - think i received 6 copies of the same invoice in total[?][ii].
Neil:)

We had the same experience last year. Many, many copies of invoices, yet this year b*gger all. Either feast or famine.

I haven't used VH since they decamped to India, but did a couple of times when they were blighty-based. I have to admit to them getting the pricing wrong, between the booking (made by phone) and the invoice - but they did sort it out pretty quickly. Just seems to confirm what too many of us feel about outsourcing...[:(]

Just thought I would mention that the CC surcharge looks a bit of a pain, BUT the banks charge companies through the nose for being able to have this facility, renting the machine and a charge for all transactions, and contrary to customers belief although their money is zapped out of the account instantly, the company selling the product can wait up to a month before it appears in their account.

A 2% surcharge for CC payments is actually less than the percentage the company is charged overall.

I have to agree though that administrative errors often appear on VH written communications..thats if you get one[}:)]

I haven't laughed so much in ages. You can have one of mine if you like - I have 3!!!

One for Barbados which we subsequently changed for Cuba on the same dates, so one for that one too (obviously!?) and one for Cuba with our final dates (obviously!?)

Paid the 3rd of these but being chased like buggerry by VH for payment for the others on threat of them cancelling them..... keep telling them I wish they would, bu!!!!

Take your pick and I'll forward one of two on to you!?????

Still no invoice here

I've clicked the online request 3 times now- VH don't want to play with me I think.

Have to say they have been really nice on the phone to me, not got through to the india call centre at all though, maybe something to do with the fact that I booked using Tesco clubcard deals and they have a dedicated telephone number.