Faulty

Just returned from LA (upperclass) and our 2 entertainment systems didnt work for the whole flight.
We have been given 12K miles but is this enough? also it took an hour to get the bed flat and I didnt have a pillow and there were no spares

[Neil]

Originally posted by Ian Williams
Just returned from LA (upperclass) and our 2 entertainment systems didnt work for the whole flight.
We have been given 12K miles but is this enough?

IMHO - yes, obviously it is very annoying the the IPE didn't work but these things do happen from time to time and mid-flight there is not much that can be done. VS have offered you compensation which seems very fair and more that than the standard 5000miles which a lot of people (including myself) got for problems during a trip. What else can they do?

Did you not get offered the use of the DVD player?

Neil

Just for clarity, is the 12k each or for more than one of you?

[Neil]

Originally posted by sailor99
Just for clarity, is the 12k each or for more than one of you?

Oh yer - good point - I was presuming that it was each, maybe not as good if 6k each, but still betting than my 5k for my complaint.

Neil:)

I dont know presume each

If it is each, then it seems better than the 'norm'. One 'free' one way flight is worth 45k miles (depending on route) so 12000 miles is saying the lack of IFE is worth about 25% of your ticket - seems generous to me. It may be worth checking that they really do mean 12k each. If for example they mean 2 x 5000 for the adults and 2000 for the child (I am making assumptions) then you have simply been offered the going rate.

Attitude23's point about the DVD's is a good one. With just 2 units faulty there should have been pleanty of DVD units spare to give. This would have gone some way to addressing the issue in flight.

I think it all depends on what the staff did to try and help during the situation. If they tried to come up with an alternative, went out of their way to help, etc., then I'd probably just take what was offered. If they couldn't care less, then I'd complain more.

I've just spent two hours sat on a Virgin Train (Virgin Queen in case anyone is interested - that's the train, not me [:p]) not moving, and I get a full refund now. I'm happy.

[Neil]

Originally posted by sailor99
It may be worth checking that they really do mean 12k each. If for example they mean 2 x 5000 for the adults and 2000 for the child (I am making assumptions) then you have simply been offered the going rate.

That actually sounds very plausable, 12k seems a strange figure, from my own experience and from what I've read about others, 5k is the norm for this kind of thing.

Neil:)

[mitchja]

When I last encountered an IFE problem back in 2001 on a VS flight sat in PE (there was a system-wide fault with Nova & a cabin lighting electrical fault, in that all the over-head seat lights could only all be either on or off and the call bells weren't working throughout the A/C) I received £25 worth of free in-flight duty free. No miles were offered. 5K miles each does now appear to be the norm now though.

Regards

yes it sounds as if 12 was for whole family

yes it was for all of us as you thought and works out 5K per adult

[Neil]

Originally posted by flyingdr
yes it was for all of us as you thought and works out 5K per adult

Standard offering then, its now your choice if you wish to complain some more, although I very much doubt you will get much more out of them, but if you feel in a complaining mood it might be worth a try, you were UC I guess.

Neil:)

I think a key to complaining further is if the DVD option were offered or not.

[Neil]

Originally posted by sailor99
I think a key to complaining further is if the DVD option were offered or not.

Good point, I had forgotten that the OP hadn't answered that question, I guess you're right, if he was offered the DVD then I think it unlikely VS can be expected to do much more.

Neil:)

yes we were oferred a DVD and yes we were all uppper - so the matter is now dead and we can move on
thanks for all you replies