I've written a whole new chapter on Denied Boarding for the new V-Book, which is due out soon. Quick overview of changes though:
Depends on delay to your destination, if it's under 4 hours, you get a new Green Select voucher:
Green Select Voucher
The new recently introduced Green Select vouchers are issued for VDB if the delay to the destination is going to be less than 4 hours. The options that are available are:
- £250 Voucher than can be used against a published Virgin Atlantic fare or £250 towards the cost of a Virgin Holidays holiday à must be booked direct with Virgin Hoidays and not via an agent
Or
- 30,000 flying club miles
Over 4 hours, you get the older Red Select voucher:
Red Select Vouchers
So you were given a Red Select voucher by Virgin Atlantic due to an oversell on a flight, what can you get with it?
- Free return economy flight to anywhere on the Virgin Atlantic network (must be a VS operated flight), including taxes you will have nothing to pay. The exception is the Sydney route, you cannot use a Red Select voucher for a free return flight on the Sydney route unless the Red Select voucher was issued for VDB on the Sydney route.
or
- 50,000 flying club miles
Any questions, let me know!
Thanks,
Richard