Air Bridge and Pre Boarding

I am travelling to Cuba next year with my disabled Uncle. He can walk but is very slow and infirm. I have requested special assistance but have not heard back. I am looking to see if the flights from Gatwick use Air Bridges or buses as I noticed all the planes on remote stands when at Gatwick this year. Plus if they use pre boarding? If so can this be arranged at Twilight Check in? I realise I could call Virgin but I can't take the hold music!

Many Thanks

[Nottingham Nick]

Welcome to the site.
My limited experience with Virgin Special Assistance has been first class. If you ring them direct on 0870 380 2004, you shouldn't be on hold for too long.

Most of the things you want to know can be found on this page, on the VS website.

I know that they are well used to dealing with less mobile passengers, and I have never heard anything but positive feedback of the way they are treated.

Good luck, and please let us know how you get on.

Nick

Thanks for that. I shall try chasing them again.

Hey Govan Jaggie

I take it ur from Govan and a Partick Thistle Fan?

Welcome to the forum & hope to hear more from you!

Close, from Inverness, living in Govan and am an Inverness Caley Thistle fan! There is only one real Thistle!

A local haunt for me, well actually Paisley Road West were my local is!

At least i was close!!!


Welcome to v-flyer by the way!

Cheers. Never no might bump into you one day