Missing Miles ?

Morning,

In need of some of the vast knowledge thats floating about here

I was awarded miles for compensation for a delay that occurred on the 17th January.

No miles were posted to my account and after telephoning F/C, I was told to post a copy of the letter I received at MCO to Flying Club Support as they had no knowledge of this, which seemed to be caused by a "breakdown in communications between MCO and the UK"

This was signed for on 23rd Feb at Crawley.

Having heard nothing, I tried phoning again only to be told that I could only email the department as they had no outside telephone lines for the public to contact them on.

This was done on 2nd March.

Again, up till this morning, I have had no contact regarding either the first recorded delivery letter or the subsequent email.

We are flying out on Thursday and I need to look at booking again for April/May but am reluctant to do so until this is sorted out.

The original date of the delay was the 17th Jan which is over 7 weeks ago and although I am not usually to bothered about these things, this one is starting to grate.

Has anyone any ideas.

thanks

David

Hi David,

From past experience, I found email is the best way to communicate with them. But the trouble is it all depends on who is dealing with your complaints.

My VPort system was out of use during my December flight, and they gave me a few thousand miles within a week of receiving my email.

On the other hand, my missing double miles for hotel stays which happened in mid last year have caused a major delay. I've wrote four emails plus one letter, made a number of calls, and been told twice that the case has been dismissed and is in archive already. This issue only has been solved last week, with a six months delay!

So good luck on your case, I agree with you sometimes it just bothering us on these small issues, why can't FC be more professional on claim missing miles? I don't want to name anyone in particular, but my experience with few other airlines' FFP service centres, especially claim missing miles are much better.

I have decided to change the hotel chain that I normally stay, and no longer collect VS airmiles through hotels to avoid any similar problems. This double mile issue did happen every single time in the last two years! I feel really not worth to choose VS/hotel combination any more.

Snow

Thanks Snow,

I guess I will just have to keep waiting. Just a little annoying, when they deal with a problem well but then fail to follow through.

It's not as though its just a few thousand miles either [:(]

thanks

David

It's inconsistant. A traveling colleague and I were affected by a situation, we both wrote in with the same letter, he got 5K and I did n't.

I could n't be bothered to chase it up.

Originally posted by ukcobra
It's inconsistant. A traveling colleague and I were affected by a situation, we both wrote in with the same letter, he got 5K and I did n't.

I could n't be bothered to chase it up.

Golly I would, but I am such a miles whore!

David - you should email again. I am sure it is just a matter of time. My last query on missing miles was answered and resovled within 24 hrs.

It's such a pain. One minute they cover themselves with glory, the next, they seem to like to create extra grief for themselves by not keeping their promises.

We have another week until its 28 days after the recorded delivery was signed for ...... [:w]

David