VS UC vs CX new business class

Having been fortunate to have used the UCS on about a dozen trips I decided to try the new CX product recently.
Quick comparison.

UCS is better for

1) Armrests one either side and storage space. Try and find your CX inflight magazine. Its not easy!
2) Small white drinks table in better position.
3) Leather seat
4) Look and feel of cabin
5) Foot stool The wife can easily have dinner with me at same seat using this. On CX I could not even sit on it as so small.


CX is better for.

1) VOD system is excellent and monitor is very large albeit not as adjustable as VS screen.
2) Massage feature on the seat very nice.
3) Worse - Badly located armrest not very comfortable.
4) Noise cancelling headphones very good

Overall

UCS is still the best. [y] This is even more so after CX advised me that as I was traveling with a 22 month old and they did not allow infants to be strapped in on their new business class seats during take off and landing I was escorted to a economy seat. Not a pleasant experience being cooped in with an active child for 30 minutes each time.[n]

Wonder what they would have done if Y was full? Was going to try their new First class seat next month but not prepared to take the risk of being downgraded to Y from F. Instead am on the new VS238 service.
Still a few days later not sure how junior can travel safely as he has done three times in UCS suit with mum yet on similar shaped and designed CX seats they dont allow and seem to feel he is safer in a cramped seat with dad in economy.
Anyway well done Virgin UCS after 4 years of being implemented still beats new CX product.
Wont comment on the new SQ seat except its great

Thanks Paul, you might be interested in my views of CX business sans baby here ... I agree, CX business is not up to VS, I think I was more damning than you.

BTW, the baby routine seems awful ... perhaps it's because the car seat-style belts CX use are incompatible with little 'uns?

Taht said, I would try CX first - maybe ask them beforehand what rules are with children?

Well only 1.5 days before my UCS flight on the new HK route VS238/VS239.
Looking forward to it immensely.

Anyone know on the out and return legs what the food is in UC? Assume dinner and brekky on 238 but not sure on VS239. Maybe lunch and then dinner?

Re original post despite two faxes and a letter to Cathay (CX) have still not received a reply. Not sure how they rate so high on Cust satisfaction polls!
Used to fly CX a lot within Asia but will avoid now due to their poor service

[HighFlyer]

This is even more so after CX advised me that as I was traveling with a 22 month old and they did not allow infants to be strapped in on their new business class seats during take off and landing I was escorted to a economy seat.

[:o] Oh my lord. Did you book the tickets online or over the phone? I just wonder how you were not advised of the seating issue for infants as to relocate you to Economy when you paid for a J seat, even if only for a few minutes, really isnt on.

Thanks,
Sarah

Originally posted by paulreg
Re original post despite two faxes and a letter to Cathay (CX) have still not received a reply. Not sure how they rate so high on Cust satisfaction polls!
Used to fly CX a lot within Asia but will avoid now due to their poor service.

CX are infamous for their poor response to customer complaints, similar to Emirates. We may moan about VS, but in my experience it is among the better airlines for at least responding, albeit with standard letters and miles maybe and sometimes no inference of actually listening.