Manage My Booking down?

Was just going to put my API in, and it doesn't seem to be working at all at the moment. Is it just me?

Originally posted by jafleming
Was just going to put my API in, and it doesn't seem to be working at all at the moment. Is it just me?

I have just tried it for my bookings and it was not working for me either.

Hackneyguy

Still down

I did OLCI at 10:30am today & the VS website was running *very* slow then. A friend managed to do OLCI about an hour later (after many attempts). Two other friends have not been able to do OLCI all afternoon.

You can't even get current flight times/status off the VS website either. Seems that if the VS website needs info from the live booking/operations system, then the page is not working.

James

I can get in an look at seat maps on my booking. Tried at 18:30

All up and running again 18.45

Jurgen and Sue

I have just tried to check in, and it says online check in facility is currently disabled, try again later or check in at airport

[mitchja]

I'm getting 404 error for the whole VS site at the moment (although I am using my iPhone)

Regards

After trying most of the day, finally just managed to check in for Vegas tomorrow [y]

[mitchja]

Looks like it's down again. I was getting the 'facility is currently disabled' message this morning but now it lets you enter your PNR, but then nothing happens.

Regards

I tried to check in around 9.30pm, it was not working, and is still not working. I could look at my reservation, but not anymore.

[honey lamb]

I couldn't open my reservation

i cant check in now for vs 16 tomorrow

OLCI still down

seems to be up again

Not working for me, the page says 'currently disabled'

I think this is an ongoing issue - I found another post in the forums - http://www.v-flyer.com/forum/topic.asp?TOPIC_ID=26861 which also discusses this issue.

I hope it gets fixed soon

Website now actually mentioning technical difficulties when you go to the page now.

Hello. Apologies in advance for this being so long winded.

Have booked PE on VS051 Gatwick to Grenada in March, returning a fortnight later. Organised via Virgin Holidays. In August I got on to the Virgin Atlantic site to 'reserve' seats in the bubble for both journeys. All was OK.

When I check the 'manage your flights ' section now I am getting the following 'We're sorry. The seat map is not available at this time. Your seats will be assigned at check in' for the outbound flight. The seats on the return journey remain as reserved.

I asked both Atlantic and Holidays what had happened bearing in mind that the normal planes used on the route both have the same seat configuration. Atlantic initially e-mailed that it was a computer glitch, then later a different customer service person e-mailed that it wasn't and that it was up to Holidays to tell me about any changes to the booking as Holidays 'owned' it. Holidays said they hadn't a clue what that meant!

Atlantic also said 'We have recently made amendments to our seat maps, which has meant that certain seat numbers are no longer available to pre-assign to anyone and will only be available on the day of departure upon check in at the airport. As a result passengers already assigned these seats have had to be moved to alternative seats. (I HAVEN'T)

We understand and appreciate that you may have pre-assigned these seats some time in advance and apologise unreservedly for any inconvenience caused. We always try and accommodate a request but can never guarantee them due to many factors including aircraft and operational requirements.

It is not possible for us to contact passengers when pre-assigned seats are changed, as they can happen at anytime including right up to departure. When it is necessary for us to change a passenger's seat number, we endeavour to assign a seat of similar position, although it is not always possible to do that' (NOT HAPPENED TO ME)

Has anyone any idea what is going on? It is now impossible to 'reserve' any seats in PE on the outward journey..is this usual? I booked so early I think it highly unlikely anyone else would have precedence over me and I have not been offered any alternative seats.

Interestingly and confusingly, according to Holidays computer my outbound seat reservations remain as 'reserved', which is also what Atlantic told me initially.

And finally...once logged on to the 'amend your booking' area there is a description of Cabin....it says next to it ..'Premium Economy lowest'.

Any ideas what that means?

Thank You

[Nottingham Nick]

Given that there is already a current thread about the current problems with the booking management issues on the VS websites, I have merged the two topics.

Welcome to V-Flyer HWVlover. It has been pointed out many, many times in the past that seat requests are just that, not seat reservations, but this whole issue and the current problems with the website are doing VS no favours at all IMHO.

Nick

Hi Nick,

Thank you.

I realise, of course, that a request is not a reservation but am just surprised how I am being messed around even three months before the flight, without any real explanation. Maybe it is just the computer as VH and VA (originally) said. I will make sure I check in early, however!

Any ideas on the cabin description?

[honey lamb]

Also when you get the message saying the seat map is not available it is probably because the 60% of seats available for pre-allocation have been filled.

If you go to the Manage my Booking page and click on the arrow next to your name it should show your seat requests.

Originally posted by honey lamb
Also when you get the message saying the seat map is not available it is probably because the 60% of seats available for pre-allocation have been filled.

If you go to the Manage my Booking page and click on the arrow next to your name it should show your seat requests.

Thank you. It does indeed, my requests are still there hooray, probably best that I do NOT tell customer services!! I guess I could not access the seat plan as there was nowhere else to change to if pre-allocation allotment was used up...I wonder why they couldn't have told me?