VSCSS,
Yes I think that there is, not just on this forum, but all over the Internet, that the personal opinions of the CC are not high.
To many who fly once a year, a bad crew can leave a lasting impression compared to pax who fly more regualry and get different levels of service.
This then colours them for the future.
It does not help when CC also on other forums have a go at the Premium pax and treat the MCO route as the one they all want to not fly.
The one thing that comes up time after time is the lack of consistancy and the returning to the UK crews acting like they cannot be bothered with the pax, not just on the MCO route but look at the many trip reports on here to other destinations.
For this state of affairs, you can only blame one set of people, and that is not really the crew, but the management and the training/on board supervision that must be sadly missing.
You are probably an excellent CSS, but unfortunatly, it only takes one rubbish CSS or someone promoted to the position above their abilities to leave the impression that ALL Virgin crew are as bad as the flight the pax have just done.
Only the management can sort this out and they need to urgently.
maybe certain managers need downsizing?
Be honset, Is it a situation that the crew hate the MCO route, for example, so much, that the senior crew members and CSS, palm these off to the younger inexperianced crews because they hate the route so much?
Is there a feeling when doing such routes that its a pain anyway so why bother to give a good service, just instead 'call it in'?
If so, then again, management need to review the reasons and re eductate before you lose the once in a year (or even once in a lifetime) passengers to other airlines and yes, people get a downer on ALL Virgin Cabin crew.