quote:Originally posted by kpen687728
Richard,
From what you know, do you think the changes coming for PE and Y will be far reaching enough to make them the best in the industry?
Am flying PE with VS next year so waiting in anticipation here:D
In my opinion?
Yes, but then I think that Y and PE are very good as it is already! A key thing to remember is that its not just about the flight, its about the complete End-to-End experience, from check-in right through to baggage claim. And for those that saw my comments on baggage handling, boy did I have a surprise in my e-mail this morning - lets just say times are changing!
And please allow time for the changes to be rolled out, UCS has been public over a year now, and the rollout is still happenning - its about time and money. VS would love to have V:port on all aircraft but it costs c.£3m per plane. The new LHR Clubhouse is £15m, UCS was £50m - lots of money being spent which is very admriable given the state of the airline business, and unlike the American Carriers, they are unable to go to the Government asking for handouts.
Thanks,
Richard