Hi JP
Sorry I should have said about;)
There are some about at the moment - Had to Pay £2070.30 for W to SFO next week -
LIS J is Euro 2,771 or £1991, add on the outbound and a nights accom and it is normally £2140
On this occasion I could not spare the time and at short notice it way very expensive to get to Lis to start. So I know it is not the true true cost, but very close and so many extra miles
Honest - best place to book the BA fares is on BA - I know it says that it won't accept credit cards but it does;)
I guess I'm a bit like jjpg - flown enough J in the last couple of years to understand that not every flight has a particular problem. Each one throws up something different, be it IFE, IFS, PAX, lost limos, delays and so on. When two or three of the problems come on the same flight or trip, then it feels bad and we write grumbly TRs.
Mrs R sounds like she was VERY unlucky, particularly since she was in J. It is a shame the FAs didn't try to spread out the disappointment - made sure she got her meal as she didn't get a sleep suit for example.
Perhaps we should also seek some perspective from people who travel frequently in the back of the bus - Economy is probably more susceptible to patchy service (based on volumes, staffing levels, logistics and so on).
Mrs R sounds like she was VERY unlucky, particularly since she was in J. It is a shame the FAs didn't try to spread out the disappointment - made sure she got her meal as she didn't get a sleep suit for example.
Perhaps we should also seek some perspective from people who travel frequently in the back of the bus - Economy is probably more susceptible to patchy service (based on volumes, staffing levels, logistics and so on).
Wow, away from the board for a few hours and this thread explodes.
A very interesting thread as well. Whilst not a regular premium class flyer, I certainly believe that - given the amount of money paid for tickets - the service should be beyond reproach.
It would appear that a lot of the time it is. The problems arise when it isn't. It is apparent that one bad crew can lead to one or two bad reviews, which very quickly lead to VS' reputation being tarnished.
For this reason I think it is very, very important to let VS know of perceived failings by individuals, so that they can be made aware of these failings. It is possible that the 'giggling girls' are totally oblivious of how their antics are regarded by passengers.
Declan has said that all comments are dealt with by Customers Services so it important that they receive as much detail as possible about what customers don't like. IMHO, if this means 'naming and shaming' then so be it.
We have always prided ourselves here, that whilst we are very much supporters of Virgin Atlantic, we are not apologists for them. If we see things that are not right I believe we should CONSTRUCTIVELY criticise and make Virgin aware.
Nick
A very interesting thread as well. Whilst not a regular premium class flyer, I certainly believe that - given the amount of money paid for tickets - the service should be beyond reproach.
It would appear that a lot of the time it is. The problems arise when it isn't. It is apparent that one bad crew can lead to one or two bad reviews, which very quickly lead to VS' reputation being tarnished.
For this reason I think it is very, very important to let VS know of perceived failings by individuals, so that they can be made aware of these failings. It is possible that the 'giggling girls' are totally oblivious of how their antics are regarded by passengers.
Declan has said that all comments are dealt with by Customers Services so it important that they receive as much detail as possible about what customers don't like. IMHO, if this means 'naming and shaming' then so be it.
We have always prided ourselves here, that whilst we are very much supporters of Virgin Atlantic, we are not apologists for them. If we see things that are not right I believe we should CONSTRUCTIVELY criticise and make Virgin aware.
Nick
Like Nick, I have only just noticed this trhead and it seems to have exploded.
I will be the first to agree that all is not perfect all of the time, and I think we are on the whole a level-headed bunch of travellers, we are not whinging just for the sake of it.
I'm fortunate to have avenues in to VS to make sure it doesn't go unnoticed; sorry Declan, but my personal experience is that even making comments or raising issues onboard has never resulted in a followup from Customer Relations. I used to go via Sir Richard's Office at Crawley HQ in the past, and they did actually take notice as I found general customer relations to be a bit hit and miss, I sent a compliment letter in a few years ago, and got a boilerplate response back saying they were looking into my issue and would get back to me within 28 days...[:I].
However, I think your feedback as a group is very valid. I will be directing some key VS staff to take a look at this thread to show that all is not well. I am going in to the Office in the next few weeks to meet the new person that is responsible for all of the airport operations at all of the Virgin airports - key things we will be discussing will include luggage reclaim and priority boarding. Pix is coming with me as we have a 'few' people to meet with, and when I say a diverse number of people are reading this site within the company, I mean it!
My suggestion would be, raise your issue with customer relations and be constructive, if you feel that they just don't get it, then post the outline synopsis here constructively and I will endeavour to have the right people view it and potentially follow-up.
Razza, since you started the thread and seem to have experienced a significant problem in the air, please PM me and I will provide you with the necessary address and phone number.
Thanks,
Richard
I will be the first to agree that all is not perfect all of the time, and I think we are on the whole a level-headed bunch of travellers, we are not whinging just for the sake of it.
I'm fortunate to have avenues in to VS to make sure it doesn't go unnoticed; sorry Declan, but my personal experience is that even making comments or raising issues onboard has never resulted in a followup from Customer Relations. I used to go via Sir Richard's Office at Crawley HQ in the past, and they did actually take notice as I found general customer relations to be a bit hit and miss, I sent a compliment letter in a few years ago, and got a boilerplate response back saying they were looking into my issue and would get back to me within 28 days...[:I].
However, I think your feedback as a group is very valid. I will be directing some key VS staff to take a look at this thread to show that all is not well. I am going in to the Office in the next few weeks to meet the new person that is responsible for all of the airport operations at all of the Virgin airports - key things we will be discussing will include luggage reclaim and priority boarding. Pix is coming with me as we have a 'few' people to meet with, and when I say a diverse number of people are reading this site within the company, I mean it!
My suggestion would be, raise your issue with customer relations and be constructive, if you feel that they just don't get it, then post the outline synopsis here constructively and I will endeavour to have the right people view it and potentially follow-up.
Razza, since you started the thread and seem to have experienced a significant problem in the air, please PM me and I will provide you with the necessary address and phone number.
Thanks,
Richard
Richard
well said!
most of us here are happy to acknowledge that there will be, on occasion, dips in service but that on balance we still rate VS enough to continue our loyalty.
However, as the expereince of Marks & Spencers has shown, customer loyalty can never be taken for granted and if the product is not what the customer wants then they will vote with the feet (or should it seats?)
Thanks to you and Pix for taking time on our behalf - despite some expereinces in the past, I still rate VS over the competition
buns
well said!
most of us here are happy to acknowledge that there will be, on occasion, dips in service but that on balance we still rate VS enough to continue our loyalty.
However, as the expereince of Marks & Spencers has shown, customer loyalty can never be taken for granted and if the product is not what the customer wants then they will vote with the feet (or should it seats?)
Thanks to you and Pix for taking time on our behalf - despite some expereinces in the past, I still rate VS over the competition
buns
quote:Ex-VIE is my current trick: £1,800 for FIRST to Boston
Cracking fare BC but still too rich for me for such a short flight, I got the LIS-SEA FC ticket for about £3900 for 2 with CE to LIS.But I think a Rio or HKG trip is on the cards for next year.Few good fares from Warsaw also.
Just wanted to add my ten pence worth 
I'm new to Virgin, just two round trip flights so far, and have only experienced the nicer two of their three classes, and, as my trip report suggests, I have extremely happy.
I'm sure that service will fluctuate throughout the fleet and routes and often on the same route but if you fly frequently enough you do get 'used' to the novelty aspect and start to identify faults. BUT, what we take for granted is something that 75% of the flying public will never experience or will always be seen as novelty should they be upgraded. As a result if we look back at what it used to be like we tend to forget the pain and hardship that international flying can be. I recently posted a thread about my experience checking in my girlfriend into economy when she went back to the UK for business. AGGGHHHHHH! It was horrible, so much so I walked up to the ticketing desk to try and get her into PE (no luck, overbooked). I wasn't thinking about the fact they might not have a meal choice or that the chair might be broken but the fact buying a PE ticket would avoid the heartache of standing in the queue or having to sit in a middle seat and getting priority disembarkation (sorry about the SP!) at LHR.
Now, I know that with privilage comes price and we pay for a better service but I do believe that once upon a time we started to pay more for the fact that we could arrive later at the airport, board at the last minute or even use the clubhouse not so we could necessarily ensure that the finer points of the flight are perfect.
IMHO Virgin was an inspired move. I was flying American before (and do so still in the US) and even though I was an 'Elite' member I got practically nothing in return. Virgin offer better FC services (despite my bitching about Silver;)) their fares are much more competitive for the 'nicer' classes and I don't regret moving one bit, even though on my last flight my PE chair was broken.
I don't know how many of you agree with this assessment but I fly domestically in the US all of the time and internationally 4 -6 times a year and to be honest the flight itself is often the least unpleasant (or you could say pleasant) aspect of the whole process.
JC.
I'm new to Virgin, just two round trip flights so far, and have only experienced the nicer two of their three classes, and, as my trip report suggests, I have extremely happy.
I'm sure that service will fluctuate throughout the fleet and routes and often on the same route but if you fly frequently enough you do get 'used' to the novelty aspect and start to identify faults. BUT, what we take for granted is something that 75% of the flying public will never experience or will always be seen as novelty should they be upgraded. As a result if we look back at what it used to be like we tend to forget the pain and hardship that international flying can be. I recently posted a thread about my experience checking in my girlfriend into economy when she went back to the UK for business. AGGGHHHHHH! It was horrible, so much so I walked up to the ticketing desk to try and get her into PE (no luck, overbooked). I wasn't thinking about the fact they might not have a meal choice or that the chair might be broken but the fact buying a PE ticket would avoid the heartache of standing in the queue or having to sit in a middle seat and getting priority disembarkation (sorry about the SP!) at LHR.
Now, I know that with privilage comes price and we pay for a better service but I do believe that once upon a time we started to pay more for the fact that we could arrive later at the airport, board at the last minute or even use the clubhouse not so we could necessarily ensure that the finer points of the flight are perfect.
IMHO Virgin was an inspired move. I was flying American before (and do so still in the US) and even though I was an 'Elite' member I got practically nothing in return. Virgin offer better FC services (despite my bitching about Silver;)) their fares are much more competitive for the 'nicer' classes and I don't regret moving one bit, even though on my last flight my PE chair was broken.
I don't know how many of you agree with this assessment but I fly domestically in the US all of the time and internationally 4 -6 times a year and to be honest the flight itself is often the least unpleasant (or you could say pleasant) aspect of the whole process.
JC.
Hi all,
As a new V-Flyer member, and going on my first Virgin Atlantic flight early next year, I'm getting a little worried.
Having booked this flight purely on reputation, reading this thread makes me feel some concern!
Is the poor service epidemic really spiralling out of control across the fleet? Or are a minority of people getting bad service from one bad crew? This could be charted in a database perhaps to see if there's any correlation between V-flyer members receiving bad service and the flight patterns? - At least then it could be sent to Customer services and they could try to ascertain the root of the problem.
Just a thought.
I wouldn't fly BA anyway, just out of principle!
As a new V-Flyer member, and going on my first Virgin Atlantic flight early next year, I'm getting a little worried.
Having booked this flight purely on reputation, reading this thread makes me feel some concern!
Is the poor service epidemic really spiralling out of control across the fleet? Or are a minority of people getting bad service from one bad crew? This could be charted in a database perhaps to see if there's any correlation between V-flyer members receiving bad service and the flight patterns? - At least then it could be sent to Customer services and they could try to ascertain the root of the problem.
Just a thought.
I wouldn't fly BA anyway, just out of principle!
Laura,
I don't think things are out of control, only that forums like V-Flyer allow frequent and infrequent flyers to air their comments about the service received from the airline. If we only ever wrote "Took the clubhouse for every drop, good flight, nice IFS, fully functioning IFE, food all present and correct, early departure, even earlier landing..." then life would be very dull.
The comments here generally represent room for improvement, but are not endemic. VS is in an industry that relies on people to deliver their service, and whenever this is the case, you are prone to error, forgetfulness, a bad day etc. and not only on the part of the cabin crew. The caterers, loaders, baggage handlers, ground staff engineers can all generate minor issues, which we will pick up on.
If you have a flight where everything (or anything major) goes wrong, VS will hold up their hands and compensate you provided you are justified. One or two quibbles will happen any time, just don't think that they'll all happen together on every flight.
I don't think things are out of control, only that forums like V-Flyer allow frequent and infrequent flyers to air their comments about the service received from the airline. If we only ever wrote "Took the clubhouse for every drop, good flight, nice IFS, fully functioning IFE, food all present and correct, early departure, even earlier landing..." then life would be very dull.
The comments here generally represent room for improvement, but are not endemic. VS is in an industry that relies on people to deliver their service, and whenever this is the case, you are prone to error, forgetfulness, a bad day etc. and not only on the part of the cabin crew. The caterers, loaders, baggage handlers, ground staff engineers can all generate minor issues, which we will pick up on.
If you have a flight where everything (or anything major) goes wrong, VS will hold up their hands and compensate you provided you are justified. One or two quibbles will happen any time, just don't think that they'll all happen together on every flight.
Hi Laura,
First of all welcome, and you must be the youngest project co-ordinator I have ever encountered (unless that is what 'student's like to be referred as nowadays....)
csparker made some good points - please don't worry about your flights, there are a number of factors to weigh up here:
1. Someone did point out that maybe we are setting our bar high - I know when I fly with BA (only to Europe mind you...) I know that I am going to have an okay flight, but it won't be particularly memorable. When I fly with VS, I have had some truly awesome flights and encountered some lovely people along the way, out of 75+ flights that I must have done with, I have only had one actual bad flight in the air, I followed it up very quickly with a constructive complaint and it was handled very efficiently.
2. A number of the problems that people are reporting issues with are with the end to end experience which is typically associated with PE and UC. The flights themselves have been fine, its more like my gripe of my luggage not coming out first as it should do, or the pre-boarding just not working - one could call them the 'snob' elements, but its offered as part of the service and price, and it should work.
3. These things don't go unnoticed, people from various departments read through this site and FT on a regular basis, its a goldmine of feedback from them - and they do welcome all feedback to customer relations. I went to the annual staff awards (Heroes) back in May with a few other V-Flyers, and it really was amazing to see the sheer scale of 'star' employees there across the ranks. Unfortunately when you have an employee base that big, there are always going to be a small handful who don't have the expected level of service, and they tend to get rooted out.
Hope you have a lovely first flight with Virgin, if you have any further questions or concerns, please do let us know - we'll do all we can to help.
Thanks,
Richard
First of all welcome, and you must be the youngest project co-ordinator I have ever encountered (unless that is what 'student's like to be referred as nowadays....)
csparker made some good points - please don't worry about your flights, there are a number of factors to weigh up here:
1. Someone did point out that maybe we are setting our bar high - I know when I fly with BA (only to Europe mind you...) I know that I am going to have an okay flight, but it won't be particularly memorable. When I fly with VS, I have had some truly awesome flights and encountered some lovely people along the way, out of 75+ flights that I must have done with, I have only had one actual bad flight in the air, I followed it up very quickly with a constructive complaint and it was handled very efficiently.
2. A number of the problems that people are reporting issues with are with the end to end experience which is typically associated with PE and UC. The flights themselves have been fine, its more like my gripe of my luggage not coming out first as it should do, or the pre-boarding just not working - one could call them the 'snob' elements, but its offered as part of the service and price, and it should work.
3. These things don't go unnoticed, people from various departments read through this site and FT on a regular basis, its a goldmine of feedback from them - and they do welcome all feedback to customer relations. I went to the annual staff awards (Heroes) back in May with a few other V-Flyers, and it really was amazing to see the sheer scale of 'star' employees there across the ranks. Unfortunately when you have an employee base that big, there are always going to be a small handful who don't have the expected level of service, and they tend to get rooted out.
Hope you have a lovely first flight with Virgin, if you have any further questions or concerns, please do let us know - we'll do all we can to help.
Thanks,
Richard
Hi Laura,
I'd like to second Richard's comments - in many respects VS are one of the best airlines around, and will usually be the first to put their hand up and apologise when things go awry.
Then, when you come across travel addicts like me (and some others on here) who do over 80,000 miles a year on various airlines, they tend to like some things that some airlines do, dislike things about others, and often think "Why can't airline X do this the same way as airline Y, it's much more sensible".
I often find myself drawing comparisons between United and Virgin, as they are the two airlines I fly the most (sometimes with a bit of Lufthansa thrown in), and sometimes I'll make them here. It doesn't mean one is better or worse than the other. They all have their good and bad points. UA are more businesslike and efficient than VS, whereas VS are more funloving and laid-back. It depends on what each person's preferences are!
Hopefully you will enjoy your flight with Virgin!
Cheers,
Mike
I'd like to second Richard's comments - in many respects VS are one of the best airlines around, and will usually be the first to put their hand up and apologise when things go awry.
Then, when you come across travel addicts like me (and some others on here) who do over 80,000 miles a year on various airlines, they tend to like some things that some airlines do, dislike things about others, and often think "Why can't airline X do this the same way as airline Y, it's much more sensible".
I often find myself drawing comparisons between United and Virgin, as they are the two airlines I fly the most (sometimes with a bit of Lufthansa thrown in), and sometimes I'll make them here. It doesn't mean one is better or worse than the other. They all have their good and bad points. UA are more businesslike and efficient than VS, whereas VS are more funloving and laid-back. It depends on what each person's preferences are!
Hopefully you will enjoy your flight with Virgin!
Cheers,
Mike
Thanks Richard... project co-ordinator refers to a government funded learning programme - not your average IS project! My boss thought it appropriate!
I didn't want to offend anyone by my comments, I have just noticed that on V-Flyer you rarely see cabin crew commended. It seems that regulars take excellent service as a given and at times neglect to mention how good it is, therefore I've read a few negatives about crew, and few positives.
I'm more than aware how good Virgin are, sad thought it seems flying Virgin Atlantic has been a goal of mine for some time.
Oh, and this site is a piece of genius by the way, and since it does virgin so many favours, it needs to be linked to from the Virgin Atlantic Website.. a nice logo below the search button on the new look site I think!
Do you think they'll go for it?:D
I didn't want to offend anyone by my comments, I have just noticed that on V-Flyer you rarely see cabin crew commended. It seems that regulars take excellent service as a given and at times neglect to mention how good it is, therefore I've read a few negatives about crew, and few positives.
I'm more than aware how good Virgin are, sad thought it seems flying Virgin Atlantic has been a goal of mine for some time.
Oh, and this site is a piece of genius by the way, and since it does virgin so many favours, it needs to be linked to from the Virgin Atlantic Website.. a nice logo below the search button on the new look site I think!
Do you think they'll go for it?:D
Hi Laura,
I think my comments were more about your profile saying you are 13 years old....
You have some salient points - we are very bad at not mentioning our lovely crew enough - 99% of the VS staff I encounter are fantastic and they are a pleasure to be interact with, I know a few crew and ahve spent far too many days sat round hotel pools with them at various destinations [8D]
Thank you for your comments about the website! We do have a good realtionship with Virgin and the marketing team, the site was featured in the I-Fly magazine earlier in the year with our model administrator [:p]. We do like our independence too though!
Thanks,
Richard
I think my comments were more about your profile saying you are 13 years old....
You have some salient points - we are very bad at not mentioning our lovely crew enough - 99% of the VS staff I encounter are fantastic and they are a pleasure to be interact with, I know a few crew and ahve spent far too many days sat round hotel pools with them at various destinations [8D]
Thank you for your comments about the website! We do have a good realtionship with Virgin and the marketing team, the site was featured in the I-Fly magazine earlier in the year with our model administrator [:p]. We do like our independence too though!
Thanks,
Richard
Richard..
I see what you mean. Much as I'd love to be 13 again, I felt obliged to fix it in my profile... alas
Thanks for all the warm welcomes from everyone by the way!
Laura
I see what you mean. Much as I'd love to be 13 again, I felt obliged to fix it in my profile... alas
Thanks for all the warm welcomes from everyone by the way!
Laura
As much as I'd love to be 22 again..... 
Old age is creeping up fast [V]
Thanks,
Richard
Old age is creeping up fast [V]
Thanks,
Richard
Laura,
You've heard from some of our forum's most well respected members and BTW I agree with all that's been said to-date. One of the most distinguishing differences (and perhaps distinguished as well) about VS is that I believe they truly do listen and take action on pax input.
Welcome and do stay with the Forum.
Regards,
Chuck-
You've heard from some of our forum's most well respected members and BTW I agree with all that's been said to-date. One of the most distinguishing differences (and perhaps distinguished as well) about VS is that I believe they truly do listen and take action on pax input.
Welcome and do stay with the Forum.
Regards,
Chuck-
I have to admit to suffering form "laurasmall" syndrome.
I've never flown Virgin and I was really excited about it (especailly as I am lucky enough that my first flight with them is in UCS). However, I am becoming more and more apprehensive as there does seem to be an increase in the amount of criticism. This will sound really stupid, perhaps even immature, but last night I was saying to the wife that I didn't want to fly in the suite because of the bad press they were getting (ie uncomfortable, scuffed, awkward, broken, etc) then the debate moved to "I should have booked with Cathay because I know what I will get ".
In actual fact I know I will be gutted if the plane doesn't have suites. See the contradictions.....
I really enjoy flying long haul in business (outward leg anyway). It is probably "snobbish" to complain but then again if I'm paying £2500 for a ticket....
Anyway, my wife actually wants me to take pix of the suite and me at the bar on the plane so hopefully I will get that sorted. It might not seem it but I am fairly laid back so if Virgin reciprocate this style it should me a memorable flight - only a week to go so I'll keep you posted.
I've never flown Virgin and I was really excited about it (especailly as I am lucky enough that my first flight with them is in UCS). However, I am becoming more and more apprehensive as there does seem to be an increase in the amount of criticism. This will sound really stupid, perhaps even immature, but last night I was saying to the wife that I didn't want to fly in the suite because of the bad press they were getting (ie uncomfortable, scuffed, awkward, broken, etc) then the debate moved to "I should have booked with Cathay because I know what I will get ".
In actual fact I know I will be gutted if the plane doesn't have suites. See the contradictions.....
I really enjoy flying long haul in business (outward leg anyway). It is probably "snobbish" to complain but then again if I'm paying £2500 for a ticket....
Anyway, my wife actually wants me to take pix of the suite and me at the bar on the plane so hopefully I will get that sorted. It might not seem it but I am fairly laid back so if Virgin reciprocate this style it should me a memorable flight - only a week to go so I'll keep you posted.
Galgorm,
We have in this fantastic forum some incredibly frequent VS Flyers. Issues raised here are very genuine, and are being looked at by the airline - reading lights in UC a very high profile example. Because some of them fly UC so frequently they will naturally notice the smaller things a lot of us would miss. And I think that is what is being reflected here.
Dean (wolves27) and I had our first experience of Business Class long haul travel on any airline in the Suite recently. As far as I am concerned it was absolutely faultless. Now if a frequent Upper Class flyer was on that same flight I am sure they could have found faults with it or the Suite. I did notice some small chipping of the suite covering in one area and a few scuff marks here and there. But lets not forget, us passengers aren't known for being gentle with these things.
For an airline that does, guessing here - would be interested in exact figure if someone has it, over 8,000 flights carrying approximately 3,800,000 passengers a year there are going to be flights and experiences that aren't up to the standard we would expect from Virgin. But unfortunately thats something we gotta live with.
The Upper Class product (from check-in through the clubhouse and flight and into Revivals) is quite simply magical. I don't know if I could find another airline that would have the same high quality, attitude, sense of humour, style, service and sprinkle of magic that Virgin offer. It's what makes it so unique, and so exciting to be a part of. Even if only as a paying passenger.
Foz
)
We have in this fantastic forum some incredibly frequent VS Flyers. Issues raised here are very genuine, and are being looked at by the airline - reading lights in UC a very high profile example. Because some of them fly UC so frequently they will naturally notice the smaller things a lot of us would miss. And I think that is what is being reflected here.
Dean (wolves27) and I had our first experience of Business Class long haul travel on any airline in the Suite recently. As far as I am concerned it was absolutely faultless. Now if a frequent Upper Class flyer was on that same flight I am sure they could have found faults with it or the Suite. I did notice some small chipping of the suite covering in one area and a few scuff marks here and there. But lets not forget, us passengers aren't known for being gentle with these things.
For an airline that does, guessing here - would be interested in exact figure if someone has it, over 8,000 flights carrying approximately 3,800,000 passengers a year there are going to be flights and experiences that aren't up to the standard we would expect from Virgin. But unfortunately thats something we gotta live with.
The Upper Class product (from check-in through the clubhouse and flight and into Revivals) is quite simply magical. I don't know if I could find another airline that would have the same high quality, attitude, sense of humour, style, service and sprinkle of magic that Virgin offer. It's what makes it so unique, and so exciting to be a part of. Even if only as a paying passenger.
Foz
)The charts are now available for anyone to view at http://www.v-flyer.com/charts.asp
Interesting that Upper gets better ratings even in the Entertainment section; when the economy cabins still have the same system (ok, you get a bigger screen in Upper...)
There are two chunks to the charts page, the last 3 month's data, and the overall. That's so we can see whether things are improving or getting worse over time. Currently the data is the same, since we don't have any data over three months old yet.
Encourging to see, with only a couple of notable exceptions, pretty much everything is better than average in the opinion of V-Flyers.
Pix
Interesting that Upper gets better ratings even in the Entertainment section; when the economy cabins still have the same system (ok, you get a bigger screen in Upper...)
There are two chunks to the charts page, the last 3 month's data, and the overall. That's so we can see whether things are improving or getting worse over time. Currently the data is the same, since we don't have any data over three months old yet.
Encourging to see, with only a couple of notable exceptions, pretty much everything is better than average in the opinion of V-Flyers.
Pix
Who is online
Users browsing this forum: No registered users and 176 guests