This is the main V-Flyer Forum for general discussion of everything related to flying with Virgin-branded travel companies.
#252565 by stu
31 Dec 2007, 11:34
A few weeks back i mentioned that for some unknown reason every time i fly Virgin i can never ever check in online.

Well, due to fly tomorrow and decided to check in online. What a shock to see this message for a change:

Unfortunately, we are unable to check you in online at the moment. Please check in at the airport as usual

It really bugs me that every time i fly VS i have to get some snidey seat and queue for months at check in.
#430180 by ChuckC
31 Dec 2007, 11:49
stu, have you spoken with Virgin about this issue? If not, please give them a quick ring and let us know the response.

Also, I'm going to edit the title of this thread to make it easier for our members to search. Thanks.

Chuck-
#430184 by stu
31 Dec 2007, 12:21
Ok,It could be one of three reasons.

1. No 3 seats are together on the flight (Although im traveling with 2 small children on pre reserved seats)

2. Special assistance is required (which it is not)

3. My name is the same as someone who is wanted by the US Govt.

About 3 years ago when i first flew to SFO with VS i was told my name was on a hit list and i was assured my name would be removed.
#430188 by David
31 Dec 2007, 12:51
Stu,

Same here - can't check in and I don't think I am any of the 3 items listed (especially hope not the last one [;)])

It's only 250 miles, I suppose

David

(your not flying from man are you?)
#430190 by David
31 Dec 2007, 13:22
Just to rub salt in the wounds, just received an email @ 12.00 stating that online check-in is now open .......... only it's not !

David
#430198 by stu
31 Dec 2007, 14:16
Originally posted by David
Stu,

Same here - can't check in and I don't think I am any of the 3 items listed (especially hope not the last one [;)])

It's only 250 miles, I suppose

David

(your not flying from man are you?)


I sure am mate you?

If you are, im not sure if it will have a knock on effect but the inbound Orlando flight tonight is already almost 2 hrs late. Its not even left yet! So if its to be turned around for us tomorrow then delays may be possible?
#430215 by maz
31 Dec 2007, 15:49
When I tried to do online check-in in November I could have checked in but they wouldn't check in my husband!! Thought he must have a security problem or something, but nothing when we checked in normally. Couldn't check-in the trip before either.[:?]

No rhyme nor reason!
#430222 by stu
31 Dec 2007, 16:23
Originally posted by maz
When I tried to do online check-in in November I could have checked in but they wouldn't check in my husband!! Thought he must have a security problem or something, but nothing when we checked in normally. Couldn't check-in the trip before either.[:?]

No rhyme nor reason!


I have just tried again and the same has just happened as you experienced.

It would let me check in, but not my children.

Its very strange especially given VS shout about OLCI from the rooftops.
#430231 by Neil
31 Dec 2007, 17:21
Have any of you contacted VS about these problems? Ringing FC probably isn't going to get anywhere as they are very unlikely to know and tbh probably won't care, but maybe a letter to the office or SRB asking why would be a good start. They will be able to look into specifics and either there is a reason why 'you'/your booking can't use OLCI and it would help if you knew that for future, or its a fault with the system and VS need to know so they can look at it and try and resolve it.

Neil
#430256 by Treelo
31 Dec 2007, 19:21
No consolation I know stu, but me and the present Mrs Treelo experienced the same problem the last twice we have flown VS. Incidentally, those were ex-MAN too. [:?] Worked perfectly well prior to then. [?]
#430287 by David
01 Jan 2008, 09:39
Well it eventually worked around 1.30, so a few miles for me. Now just have to put up with a delay.

David
#430319 by musicmanbrain
01 Jan 2008, 15:21
you were checking in online at 130am in the morning - New Years eve - wow - happy new year to you!
#430329 by honey lamb
01 Jan 2008, 15:34
I just checked in three of us for our flight tomorrow with no problems at all
#430356 by Gavin
01 Jan 2008, 19:05
I was unable to check in a second person despite them being on the same PNR. Had to check myself in then do the process from scratch for the second person- worked fine then. I think there is a bug in the system.
#430499 by Bill S
02 Jan 2008, 23:12
Same happened to me at MCO - could check my wife in but not me.
I eventually found out that someone with the same name was on the flight.
Now my full name is not exactly common - but it may be that similar names cause some sort of computer flag to be raised.
It is a bit annoying that after multiple failed attempts - wasting much time! - you don't get the miles bonus - and not your partner either as it is unlikely you would check in only part of the group.

I can see a number of people getting somewhat pi**ed off.
Virgin Atlantic

Who is online

Users browsing this forum: No registered users and 160 guests

Itinerary Calendar