Originally posted by preiffer
Hadn't spotted that in the T's and C's before, anteo, and have to say that's HARSH. [n]
Extremely harsh, not only would I have expected the miles to be refunded but also a refund in fare between the flexible ticket purchased and a non flex ticket in the same class.
For instance, if I am paying to fly, I fly PE. When I use miles to upgrade I buy the Y,B,L fare. I would never otherwise buy an economy ticket. If I were forced into an economy cabin on another airline I would not expect to have to pay the same or very similar £ as I would have paid for a PE fare.