Flight VS009 21 July
Flight VS004 26 July
I would like to provide you with some feedback with regard to our recent flights with Virgin Atlantic.
Firstly, the service from the cabin crew could not be faulted:), however, the food outbound was diabolical. Both my partner and I had the toughest piece of chicken that we have ever tasted and the “Dim Sum” tasted like cabbage leaves[:(!]
Whilst at the bar on the way out, I spoke to your lovely FSM:), I didn’t want to complain because the crew was so nice:), but I did mention how I felt about the food in passing. Your FSM was very concerned and informed me that your caterers had recently changed, but if anything the food had gotten worse and that she was constantly passing comments back to her manager[:0], and encouraged me to contact Customer Relations on my return to the U.K. The FSM took a note of my seat number and said that she would also be passing my comments on.
As a final point, the food was somewhat better on the way back but it didn’t have much to live up to, in fact we didn’t eat much because we made sure that we ate in the Clubhouse. In the morning, breakfast was OK but I had three cups of coffee, I didn’t really want three cups of coffee but only asked for them because each one was cold[:0][:0]. I didn’t speak to the crew about this because the last thing I wanted to do was complain at 6 O’clock in the morning.
In summery a great flight let down but a very poor standard of food.
Regards,
Flight VS004 26 July
I would like to provide you with some feedback with regard to our recent flights with Virgin Atlantic.
Firstly, the service from the cabin crew could not be faulted:), however, the food outbound was diabolical. Both my partner and I had the toughest piece of chicken that we have ever tasted and the “Dim Sum” tasted like cabbage leaves[:(!]
Whilst at the bar on the way out, I spoke to your lovely FSM:), I didn’t want to complain because the crew was so nice:), but I did mention how I felt about the food in passing. Your FSM was very concerned and informed me that your caterers had recently changed, but if anything the food had gotten worse and that she was constantly passing comments back to her manager[:0], and encouraged me to contact Customer Relations on my return to the U.K. The FSM took a note of my seat number and said that she would also be passing my comments on.
As a final point, the food was somewhat better on the way back but it didn’t have much to live up to, in fact we didn’t eat much because we made sure that we ate in the Clubhouse. In the morning, breakfast was OK but I had three cups of coffee, I didn’t really want three cups of coffee but only asked for them because each one was cold[:0][:0]. I didn’t speak to the crew about this because the last thing I wanted to do was complain at 6 O’clock in the morning.
In summery a great flight let down but a very poor standard of food.
Regards,
[:p]
Was Red at the time on my first Virgin flight.
