""Good Night Flight"?"

SO if that is the point of the snooze zone, what is your interpretation of Good Night Flight service?

Originally posted by p17blo
SO if that is the point of the snooze zone, what is your interpretation of Good Night Flight service?

Even on "good night flight" sectors there is still a snooze zone - from VS website here

"The Good Night Flight service is available throughout the cabin, apart from in the Snooze Zone that allows you to fly with minimal disruptions."

Rich.

That may be the case, but my point was:
The GNF is supposed to ensure that people can utilise the bed for sleep as early in the flight as possible. Yet if people onboard are in a 'boisterous' mood the expedited service is pointless.

Paul

In my experience, people are seldom so 'boisterous' that ear plugs and an eye mask can't blank them out. If they are, then I think you would have every right to complain.

[fozzyo]

My understanding is that they aren't extending the Snooze zone onto any more flights then they already do.

Foz xx

Wow! I've been on holiday soaking up the sun for the last few days, and return not only to find this War and Peace epic, but also clarification from VAA direct in response to the strong views that have been expressed on the site - it's as good as Coronation Street! Actually, since I haven't watched Coronation Street for 15 years or so it must be even better:D

I'll be fascinated to see how this service turns out next month, but I do have mixed feelings at present: When travelling on business I would welcome a calm and quiet cabin earlier than the current regime allows, especially on east coast flights. But enforced lights-out after an hour, especially on longer journeys or when I'm travelling on leisure does seem a recipe for problems. Trying to eat a full meal when relying on a reading light, and guilt pangs about keeping someone in the next seat awake, both seem pretty negative. With that said, I'm willing to give it a go and see what the reaction is. If it works, and business-sleepers can co-exist comfortably with party-animals heading off on their hols, then this might prove pretty good.

I've got no UC travel coming up before the end of the year on current plans, so I hope the service will either be well bedded-in, or scrapped, by the time I get to try it.

Best wishes

David

There will be 3 different services depending on which time your flight departs:

Depart B4 10.00am: Brunch Service
Depart after 10.00am: Freedom Service
Depart after 21.00pm: Goddnight Service

Despite what some people have said you will not get freedom on a goodnight flight.
We have all been given final details on the service flows.
Freedom will not be available on these flights and we not offer this option!

I will let you know how my 1st flight goes down!
VSCSS.x

Have I misread VSCSS's post? It seems to contradict VAA's post. And for that matter it contradicts VA's website which states, on the link previously posted by Decker, that "the Good Night Flight service also allows you to take advantage of the Freedom menu service". So why would the final service flow, which VSCSS is talking about, now say differently - beats me[?]

And what's brunch service? presumably the conjugation of lunch and breakfast, so that 2 meal services can be rolled into 1 (?). Maybe they leave a bag of food on your seat before you arrive so that you can decide yourself when to have your Brunch/lunfast without any worries of being disturbed by the cabin crew what so ever.

So I started off confused, then became concerned, then was reassured, and am now back to confused. It's like they put me back in the old people's home! I can't cope so I'm off for a lie down.

99

I think from previous TR's the brunch service essentially is freedom menu but with a breakfast option as one of the three main meal choices.

Sailor99 you are right, vscss's post contradicts the confirmed good night flight details on VS website.

I thought this saga was over - obviously not [:0]!

vscss: I don't doubt for a second the validity of the information you have (and many thanks for bringing it to our attention), but why are VAA describing so many contradictory elments of the service on their website? If they're telling porkies, there'll be hell to pay once the service is up and running...

[Scrooge]

Well with just under a week to go before this (dis)service is introduced we will just have to sit back and keep our ears open,I dont think there will be to many complaints on the Hong Kong run,but LAX im sure there will be hell to pay.

Looks like Slinky is the first one taking VS 24,his flight is on Oct 11th...anyone flying before then?

On AA internal flights a while back you used to pick up a bag before boarding with a roll and some basic stuff - perhaps Virgin could try that LoL

October a while away - will look forward to someone else's post in the meantime but will certainly let you know. At least VS24 is suite-fitted by then.

Still feel this is a degradation of service but now we'll have to test it and see. It is laudable to try to speed things up but as I've said before not preferred to reduce the service levels, and particularly not give choice. After all, we pay premium for a top class onboard experience, from beds to IFE to meals (and a little tipple on top!).

PS Is the the biggest discussion topic ever ... moderators and administrators, what are the top ten???

I agree, if there is no freedom service after 10pm people will go mad. Don't understand why VAA say one thing yet provide the crew with a different service flow. Maybe VAA are just tring to play it down a bit..

[preiffer]

Originally posted by jamie
Don't understand why VAA say one thing yet provide the crew with a different service flow. Maybe VAA are just tring to play it down a bit..

Sometimes, what the marketing guys envisage and what operations staff actually get told to provide are two very different things... [:0]

[Decker]

Ahhh the old "Swing" cartoon

[preiffer]

Originally posted by Decker
Ahhh the old "Swing" cartoon

[y][8D]

Particularly relevant:

"of customers - if only we'd listened, understood, and checked with them once in a while....."

well everyone I have several goodnight flights on my schedule next month so I will let you know exactly what happens!

You know what. I don't think I care any more quite frankly.
Think I'll just wait and see..

Dean

I much prefer just to have the full meal on board, 1 hour extra sleep on board (by not having the full meal on board) is hardly going to make a difference. Would people be paying this much for UC and only devour a little tray of savouries?! No, you eat as much as you can stomach, to make your money worth *or* you eat nothing and sleep all the way. A little tray of food *laughs audibly* [B)]

And the 'freedom menu' is a joke, I wouldn't dare ask the cabin crew whether I can have my meal at a different time to everyone else, I can imagine their faces.

Well, let's hope the GNF doesn't end up like this... "Eat what we have, if we have it, when we say, if you're lucky"

[Decker]

I pretty much always have my meal after everyone else and it never causes any attitude....

Decker,

As a matter of interest, why? Are you not hungry when you first get on the plane or do you do it so you get to eat on your own?

Paul

I must admit that, despite the feeling somewhat reassured by the Virgin marketing response and the web site, I had a niggling doubt that this would be how things would work in practice. Most people try to be polite and not cause a fuss. If the crew say to you, "We're turning off the lights in 50 minutes, will you want anything to eat?", I think the majority of people will just go along with it and order then or forever hold their peace.

One or two brave souls may try to hold out for Freedom service (like refusing to remove your shoes for TSA), but most will not. Those who are trying Virgin for the first time will not even know what they are missing. Others will know, but not bother to complain. The crew will be happy. The accountants will be overjoyed. It will be deemed a success.

If I am wrong and the freedom to choose is not only there, but encouraged, then I shall be a very happy Cloud indeed. We'll wait and see.

E

Well put, Cloud

[Scrooge]

Originally posted by Edna Cloud


One or two brave souls may try to hold out for Freedom service (like refusing to remove your shoes for TSA), but most will not. Those who are trying Virgin for the first time will not even know what they are missing. Others will know, but not bother to complain. The crew will be happy. The accountants will be overjoyed. It will be deemed a success.

that may well be true for the first few months,but as word gets around or the people that take frequent trips on these routes figure out that they no longer have what they are used to people will switch to other carriers[n]