Absolutely Incredible Service from Premier Team

I felt I needed to publically voice my astonishment at the absolutely fantastic service offered to me today from the Premier Team. I have been speaking to the call centre trying to work out some complex flights for next year. I went to pay for them today and there was a problem. I'm not going to explain exactly what the problem was but I was fully expecting a case of "No we didn't say that" or "You are wrong to think that" or any of the usual things that we are all getting far to use to hearing. After a short time of being put on hold whilst things where looked into I was told it was all sorted. I was 'gobsmacked'. It is hard to explain the potential magnitude of the problem but it was pretty big, and I feel the Premier Team did a sterling job very quickly at resolving the problem.
It is on days like these I am glad my loyalty is with companies like Virgin.

Paul

[buns]

Paul

This is a good news story[y][y] - especially when compared against many of the "boilerplate" replies that others have received in recent times.

[Nottingham Nick]

Great to hear it, Paul.
[y][y]

Maybe the Premier Team could give VH some pointers? [}:)][8D]

Nick

I've found the UK Premier Team to be excellent. It's a shame there isn't an equivalent 'desk' in the US...

No surprise here, but it's nice to see others appreciate them as well. I've a problem with a return to Antigua next month - entirely my problem rather than Virgin's - but the team couldn't have been more helpful, even down to giving me (full) names and extension numbers to call when I know whether I have to delay the trip or not. They are absolutely brilliant, and give exactly the service that keeps me coming back to Virgin. Big thumbs up to them [y][y]

David

Paul

Glad to hear it - personally, I've had nothing less than excellent service from the Premier Team, and I'm running out of superlatives to describe them Definitely drop a line to customer relations and let them know though - outstanding performance should be acknowledged [y]

Cheers

Michael

great, well done virgin! hopefully stories like these can be on the up, soon[y]:)

[Pete]

I have to admit, whenever I've dealt with the Premier Team (which is any opportunity I can find), they are outstanding. It was a bit worrying the first time I called and they said, "Ah, hello Pete. Just been reading your post on the forums...".

After booking one flight, then putting my itinerary on the forum, I even had a call from one of the team since my itinerary post didn't match the actual booking! How's that for customer service?

Pete

Originally posted by pixuk
I have to admit, whenever I've dealt with the Premier Team (which is any opportunity I can find), they are outstanding. It was a bit worrying the first time I called and they said, "Ah, hello Pete. Just been reading your post on the forums...".

After booking one flight, then putting my itinerary on the forum, I even had a call from one of the team since my itinerary post didn't match the actual booking! How's that for customer service?

Pete

Woh, now that's what I call service! A little freaky though....[:p]

Originally posted by GrinningJackanapes
Goes without saying, but...be sure you send a letter to SRB letting him know this! It might bring a benefit to the folks who helped you.

GJ

I would like to, the only problem is I am not sure to which extent any 'rule bending' went on and I would not like to send a letter that actual causes more problems for the staff.

Paul

I know this is a "me too", and therefore a waste of bandwidth, but U have to agree.

Ever since I've become Flying Club Au, I've had the pleasure of dealing with these brilliant people when I fly VS.

They can't do enough for you, are knowledgeable and helpful, know lots of small details, and you can get back to the same person again if you need to.

They provide a shining example for the rest of the company, IMHO.

Cheers,
Mike

[ChuckC]

Originally posted by p17blo

Originally posted by GrinningJackanapes
Goes without saying, but...be sure you send a letter to SRB letting him know this! It might bring a benefit to the folks who helped you.

GJ

I would like to, the only problem is I am not sure to which extent any 'rule bending' went on and I would not like to send a letter that actual causes more problems for the staff.

Paul

Paul,
Good point, but I think you can thank these folks by just saying that you've appreciated the responsiveness and personal service, without giving details. Am very happy to hear of your experience, and, as you see from the responses of some of our most traveled members, your experience isn't unique.

Regards, and thanks again for the post.
Chuck-