Your e-mail has been forwarded to R. B. Office

Last night I sent feedback about a flight I took earlier this month and today I received and email from VS Customer Service to say that "Your e-mail has been forwarded to Richard Bransons office".

What does this mean?

My letter was quite complimentary with a few items that I found irritating about the UC service I experienced. This is the first time I have received a reply like this after leaving feedback.

[preiffer]

Typically, it's the standard response for any Gold card holder, or Upper Class passenger.

Thanks Paul.