Like John with his Bahamas debacle, I have also reached 'closure' with my lack of communication problem with VH. Following the contact from the Ops & Sales Director, a Customer Relations manager (whose name I won't divulge here) telephoned and, in a very professional way, assuaged many of my concerns about the way VH was perceived to be heading. She gave me a name and contact number for a FVC operative in case of future problems and even went so far as to despatch a small hamper by way of apology[y]:)
Well done VH - faith restored and I will look to use them for my forthcoming Spring flydrive to the US East Coast.
Many thanks for the forum advice guys - and, yes, I will now go and buy a Membership kit:D
Originally posted by Treelo
- and, yes, I will now go and buy a Membership kit:D
That's what we like to hear
. Welcome to the club Treelo [y][y][8D]Nick
It seems from this and other posts that VH is getting its act together with regard to customer service. Good to know that
Yes Honey Lamb I agree.
I think the personal interest taken in this website by Stewart Baird - Sales & Ops director of VH has had a somewhat dramatic effect! I'm really pleased, as after all most of us here are fans of the Virgin brand as a whole and we like to see the businesses do well AND be run well.
I'm now looking forward to my VH trip to Barbados next month even more now as I no longer have a bad taste in my mouth!
Regards
John
I think the personal interest taken in this website by Stewart Baird - Sales & Ops director of VH has had a somewhat dramatic effect! I'm really pleased, as after all most of us here are fans of the Virgin brand as a whole and we like to see the businesses do well AND be run well.
I'm now looking forward to my VH trip to Barbados next month even more now as I no longer have a bad taste in my mouth!
Regards
John
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