I seem to spend far too much time bemoaning the fact no-one understands good customer service anymore but I have now been proved wrong.
Over the years I have stayed in a few Marriott Hotels and received a call from their Customer Service Dept yesterday advising that they had discovered I have three different loyalty accounts that had all accrued points. They suggested it would make sense to amalgamate them into one, and as I couldn't remember having any of them I agreed. The icing on the cake was when they noticed my birthday was next week they offered me a one night stay (14th Feb when many rooms in central London are at a premium) in a Delux river view room at their County Hall Hotel! I'm hardly a big player for them revenue wise so this is impressive service and greatly appreciated.
Over the years I have stayed in a few Marriott Hotels and received a call from their Customer Service Dept yesterday advising that they had discovered I have three different loyalty accounts that had all accrued points. They suggested it would make sense to amalgamate them into one, and as I couldn't remember having any of them I agreed. The icing on the cake was when they noticed my birthday was next week they offered me a one night stay (14th Feb when many rooms in central London are at a premium) in a Delux river view room at their County Hall Hotel! I'm hardly a big player for them revenue wise so this is impressive service and greatly appreciated.
A purple boarding card, pre-booked cowshed treatment, glass of T10 with lime, a proper amenity kit, packet of polos and a Freedom Menu please!
Jacki
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Jacki
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