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#873379 by Bretty
21 May 2014, 19:52
Why is it that UK airport baggage handlers treat peoples' belongings with such disrespect?

After just visiting Japan where upon arrival in the baggage hall a staff member stood at the head of the belt and ensured every item on the belt was handled with care and securely on the belt, well spaced apart, straight etc. I've NEVER seen such care taken with my or other peoples bags.

On arriving back at LHR today on VS901 all bags were literally just thrown onto the conveyer belt with no due care and attention, including bags (my bags) marked as fragile! Bags were thrown on top of others, thrown carelessly on the belt so that they were falling off the belt at people's feet. Numerous bags fell off the belt, and me and another PAX were trying to ensure that some of them didn't but it was hopeless, too many. Where I've never seen such care and respect for other peoples belongings in Japan, I've often seen such disrespect here in the UK and in other places, but today was particularly bad.

Nothing I can do about it. There were officials stood in the baggage hall looking around but not paying attention, and others who tried to keep bags on the belt but with not much effort and in the end they left it. I felt like complaining but looking at the apathetic staff didn't feel it would have made any difference.

Moan over!
#873382 by Bretty
21 May 2014, 20:08
Fab trip thanks Blacky. I've been trying to post the first TR for a few days but am getting an error message so have contacted Pete.
#873388 by ultreen1
21 May 2014, 21:13
They didn't break anything I hope?
Nice to have you back!
#873410 by whiterose
22 May 2014, 03:43
Bretty, that's a real shame. We all knew how much you were looking forward to this trip and it's a pain to have it end on such a dismal note. Hope nothing was damaged despite the rotten handling. Good to have you back though maybe you'll wish you were still there.
#873411 by mitchja
22 May 2014, 03:51
Sorry to hear about this. If I were you I'd be tempted to fill in an online Heathrow feedback/complaint form available here

I've had a response back when I've sent them negative feedback before.
#873491 by Bretty
23 May 2014, 00:19
Thanks everybody, nothing was damaged, but it wasn't just my bags as I said, many of them were just falling everywhere. James I think I will send feedback, they need to know and for all I know someone else's stuff might have been damaged.

Nice to be back, and I don't have to go back to work until Tuesday (perks of being the boss!), but I could have stayed longer lol.
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