Suspension of Twilight and On-Line Check-In at LGW

Found this on the VA Website this afternoon!

"Virgin Atlantic regrets to inform all passengers departing from London Gatwick that Twilight Check In and online check in are currently unavailable until further notice. We apologise for any inconvenience this may cause and would advise passengers to leave plenty of time before the scheduled departure of their flight to check in at the airport".

Anyone know the reason for the suspension of the service, and also how permanent it may be??

worrying as I'm Orlando bound in less than a month

Thanks Owen for the info I'd not seen it.

John hopefully it will be sorted out before you travel but as a Ag could be where the Premium check-in is useful.

Jill

Also worrying for me as I am off in 5 days. I was planning on using OLCI.

Paul

Sounds like a computer says no problem to me which wont accept pax checked in the day before the flight.

Somebody on the Dibb has telephoned VA and been told its a computer glitch that will be sorted within the next 36 hours.

edit: correction 24 to 48 hrs

Somebody else was complaining that the Downtown Disney check in was not available last week as well.

Hi, I work for BAA and I think it's a computer problem affecting all check-in zones at South Terminal. All office based staff received an email this afternoon asking for volunteers to help out over the weekend, ie. reassuring passengers, queue management & that sort of thing. Can't be sure that this is related to the Virgin problem but sounds like it must be.

Originally posted by jilly


a Ag could be where the Premium check-in is useful.

Humm looks like it will be OK but if it isn't watch me set a new record for the number of Pax using PE check in on a Sliver[}:)]

I have had this confirmed now, as per Vegascrazy it is a LGW check-in problem. If this is not resolved by tomorrow morning they wil have to manually check-in passengers, but this is definately a short-term issue

Paul

Originally posted by p17blo
I have had this confirmed now, as per Vegascrazy it is a LGW check-in problem. If this is not resolved by tomorrow morning they wil have to manually check-in passengers, but this is definately a short-term issue

Paul

This happened a few Saturdays ago but not just VS, but the lines for VS were huge and stretched all the way out to the travelators at the entrance to the south terminal!!!

It was due to a check-in system problem. As someone has already mentioned there was a similar problem late last year. It's not a Virgin issue but an issue with the software used by all operators in the South Terminal. 3 of yesterdays flights went around 2 hours late whilst they reverted back to manual check-in.

Thanks for the solid info G-VOPS[y]

Can someone let us all know when the Twight check-in is back up and running....thanks

xxH

Does anyone know if the Twilight Desk at Gatwick is back up and running yet...we fly Sunday so need to book in Saturday...don't want a wasted journey..!!

xxH

It was working again on the 17th Jan (The day before I flew to MCO) but I didn't use it.

Paul
(Sent off the coast of Cozumel via Sat Link)

It's back up and running as normal now I believe.

Can confirm that it was open yesterday when I arrived at Gatwick, didn't use it (will explain later) but definitely operating normally.

Jilly

[mcmbenjamin]

Looks like VS is not the only airline offering Twilight check in at Gatwick. EasyJet has joined the game.

easyJetÕs NEW 'all night check-in' at London Gatwick