Holiday air miles rip-off

Hi all,

I'm pleased to say that a Virgin rep has contacted me and apologised for the mix up. She has re-booked my flights as 'v' class tickets which means we will earn the miles/tier points. I'm very happy with this conclusion. Maybe you guys are right and Virgin staff do monitor posts on this site in conjunction with emailed/posted complaints?

Moderator - Just to clarify I meant I have posted (via old fashion method of Royal Mail) a letter with a copy of email to MD/SRB. I do understand your concern for fairness.

Once again cheers for the advice all. It deffo helped me sort out my problem. In future though I would urge readers to check and double check on the class of ticket they are buying (& I mean 'N' class 'V' class etc) with the sales consultant to hopefully avoid the problems I incurredÉ. & this is meant as a pointer to readers not a admission of liability on my part!

Here's to a good holiday,

Steve

Top result, and really quickly too[y]. Really pleased it got resolved and that you are happy with the result. It just goes to show what a well phrased, non-aggressive, and correctly addressed letter can do.

Barbados - here you come!![^] And remember - don't be a stranger! Come back and see us again when you get back and tell us how wonderful your trip was.

[Pete]

It may be useful if I point my contact at VH toward this thread. If they can do anything, they'll be in touch via PM directly.

[^]aint it nice to have a happy member[^]