Card theft

Me and the rest of the rjd team are booked on the vs027 PE on 1st March for our annual two weeks in the world of the mouse but I have just remembered that the card I paid for my tickets with was cloned or something like that. I have therefore given it back to the bank and cannot produce it on check in like I seem to remember I have had to do in the past.

Rang Virgin who didn't seem to know what I should do. I have a letter from the bank telling of the card theft. Will I be ok on check in?

Any advice.

I have been asked for my card on approx 50% of the time. The MCO route seems to be the route I am NOT asked for my card, but I am sure if you explain and ask for the details to be noted on your booking you will be fine as long as you have other ID and I sure hope you will have your passport with you.

Paul

[Nottingham Nick]

I had a similar situation a year or so back. I remember being asked for my credit card, I explained the situation. The check in agent disappeared for a couple of minutes, when she came back she said it wasn't a problem and we checked in without any further bother.

As Paul says, you have your passport and you will also have the replacement card in the same name.

Nick

I also have checked in having cancelled the card I purchased the tickets with and there was no problem other than a few questions and chatting to the folks round the back.

The funny thing was that I purchased the tickets with my Barclaycard and had switched to Virgin!

[mitchja]

Every time I've checked in using an e-ticket with VS both at LGW and LHR, I've never been asked to produce the card I paid for the flight with. Although I have always carried the card with me just in case.

Some of the VS ground staff on here might have a better idea about the situation though.

Regards

[Scrooge]

On one of the last flights I was on with VS I booked it with a card that I then went and cancled,didn't even think about it,showed up at the desk and was asked for it,following a couple of min's of the was it this one game it dawned on me what had happened,again check-in lady went in back,came back a couple of min's later and said np.

I've been at check in for years and have never once had to ask to see the credit card.

Just because it's been cloned means nothing - what if you'd lost if or it'd expired? There's loads of reasons why you wouldn't have the same card.

I don't think you've got anything to worry about.

Like others I'm not sure why the regulations stipulate this rule, I have never been asked for my card. The only time it proved to be a small problem was when using self service check in on a BA flight and I forgot the particular card. On that occasion my BA Exec Club card did the trick.

As you have prepared and done the right thing, I really don't think you have anything to worry about ... but you could ring Virgin just in case?

Only BA has asks for my credit card (as well as SQ) for etickets
VS never has.

[preiffer]

I'm actually on the phone to FC right now about my Feb. flights.

From the 14th February, any passenger who is requested to show their credit card at check-in (if that card has been provided with a PIN) will need to know their number and be able to confirm it when checking in on the day.

[ChuckC]

I would take along a copy of the credit card statement where you were charged, showing your name and address. And obviously you want to have your e-mailed VS itinerary.

Chuck-

I often have to buy tickets for my staff and cannot buy them on the Virgin site as it states the credit card holder has to be present.

We normally use expedia as this is not a problem when booking with them.

[ChuckC]

Originally posted by manymiles
I often have to buy tickets for my staff and cannot buy them on the Virgin site as it states the credit card holder has to be present.

We normally use expedia as this is not a problem when booking with them.

IMHO even though Expedia does have benefits, dealing with them on refunds, etc. can be a total pain. If you do buy tickets for your staff you might consider contacting Virgin and setting up a Flying Co account for use with a particular credit card.

Chuck-

I've never had a problem with VS, but working for Delta, I can tell you that our computer randomly selects customers who's cards need to be viewed, sometimes it is also done if a reservation matches certain criteria. I've noticed that it tends to flag more often if the person traveling is not the name on the card, and a lot with American Express Small Business cards (not sure why though). If you were able to present a letter stating your card was stolen, including the card number, I would override the requirement of seeing the card.

I read an article in Business Traveller magazine recently that SQ denied check-in to a passenger because he couldn't provide his credit card, despite being able to show other credit cards as well as his KrisFlyer card.

The Strawb

I've been asked about my card once and that was a few years back at BOS when I was on a paper ticket! The screening guy (before I'd even got to the check in desk) just asked what card I'd purchased the ticket with - Visa, Mastercard, Diners etc. That was quickly follwed by an op-up to UC:D

I must have fitted some kind of profile because as I left the lounge, I was pulled to one side for a secondary search.

[buns]

Originally posted by preiffer
From the 14th February, any passenger who is requested to show their credit card at check-in (if that card has been provided with a PIN) will need to know their number and be able to confirm it when checking in on the day.

Whilst I am quite happy to key in a number, I for one will note quote any pin number to an individual[:(!]

[preiffer]

I think it's being done by keypad, buns - but this wasn't mentioned specifically...

I think a keypad is the only way this could work. It's usually a term of your agreement with the card company that you will keep the PIN secret. By definition, this precludes quoting it to anyone.

[preiffer]

OK - to keep the essence of this topic on the "Card Theft" theme (and since the chip+pin change affects quite a few people!), I've created a new Chip & Pin @ Check-In thread.