I would like to see the 'bouncer' on the UC check-in go or at least be a bit more friendly.[B)] Every time I have flown UC, they descend on me with that look that says "you don't belong here. Be gone foul oik!!" Just because I may look like Worzel Gummidge doesn't mean I haven't paid

Back to the packs......
I think the change is the start of the rot. From check-in to Clubhouse US is sweet but once you leave the CH it gets a little ropey. If you decide to board early the priority lane is usually blocked off by the hoards and any attempt to force the issue is greeting with sarky comments or plain ignorance. [V] Better marshalling is needed (or cattle prods [}:)])
Once on-board it all goes peachy again. Comfy seats, decent-ish grub with good wines, attentive service without over doing it.
Arrivals is sometimes a mixed bag with random exiting policy applied and priority luggage reclaim not living up to it's name.
back to the packs. On the whole they are only a tiny part of the package but when you start picking away at the little bits to save a few pennies here and there it takes the shine off it. Imagine buying an expensive car only to find them filling it with £1.99 a gallon oil.[V]
Just some of my random mutterings anyway [:p]