Who gets the steak?

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#112339 by mas66
17 Apr 2006, 11:30
Posted by Virgin Is The Best :
I can and will confirm that we as crew do NOT know what fare class you are in.

We Do know who upgrades are to a certain degree. There are lots of things that CSS's know that other crew do not know about customer infomation codes. As for a customer reading information about customers the crew on that flight should be told beacause that information is all data protected and should not be on public display



We seemed to have strayed a bit from the steak question .... :)

VITB your last 2 posts seem to contradict slightly...[?]

What I saw was hand written on to a photocopied grid and not the usual long computer printed list I have frequently seen crew members referring to.

I stand to be corrected but I don't think DPA would apply to that?

In July 2001 I flew to IAD and was given an upgrade from PE to UC at check in because of a full flight...... when it came to ordering our meal we were both very politely informed that we may not get our first choice if there were insufficient meals because we had been upgraded.. although as it happened we did..... I was more than happy with that... it made perfect sense to me ..... I actually gave the member of crew a 'Rave Review' I think it was called at the time ? for her outstanding service on that flight.

Does it really matter that the crew know who is in what fare class or who has paid what ?? They are all professional people in the way they do their job (well mostly :D) and I would guess that most of them are not the slightest bit interested in what you have paid, some may not even have a jot of an idea what 'J' 'D' 'Z' or 'G' actually equate to in monatary terms anyway.

Just another 2c worth from me :D


Regards
Mark

#112344 by Decker
17 Apr 2006, 12:08
Interesting point Mark - I have spent hours explaining how fare codes work to VS FAs whilst sat at the bar.... of course they could have been humouring me ...

#112346 by Jonathan
17 Apr 2006, 12:15
Going back on thread id vote for C as they are the most loyal!!
(I obviously missed this thread first time out!)

In terms of service - I've been op uped more times than I've paid for Z!! and I'm happy to say I received no difference in service as I would expect - but to be fair at the end of the day if you have 45 UC pax most people are reasonable and someone would happily take a second choice myself included!!

#112348 by hmvs_dog
17 Apr 2006, 12:21
Originally posted by mas66
Does it really matter that the crew know who is in what fare class or who has paid what ?? They are all professional people in the way they do their job (well mostly :D) and I would guess that most of them are not the slightest bit interested in what you have paid, some may not even have a jot of an idea what 'J' 'D' 'Z' or 'G' actually equate to in monatary terms anyway.
The point I was trying to make was, unless the information were meant to be used in some respect, why should the crew even know what fare class the seat was booked under?

Whilst I do not wish to disrespect any cabin crew (because you're all fabulous [y]), who knows what the more "unprofessional" staff member might do with the info. It seems to me that, to ensure the same quality of service to all passengers in the class, the information is surplus to requirements!

#112408 by RichardMannion
17 Apr 2006, 22:04
Crew no longer receive a list of who is upgraded, or what fare class they are in. TBH, a lot of crew have little understanding of fare classes, just like the general public.

Thanks,
Richard

#112431 by mas66
17 Apr 2006, 23:59
Originally posted by virgin is the best

We Do know who upgrades are to a certain degree. There are lots of things that CSS's know that other crew do not know about customer infomation codes.


Richard ........ I know I'm probably harping on :D but this appears at odds with what VITB seems to indicate.

Regards

Mark

#112440 by RichardMannion
18 Apr 2006, 00:15
Well there used to be a list, but that has been removed. However, it doesn't stop ground staff indicating to crew who has been shifted up, there is the internal tool for adding special notes which may give clues to the FSM.

Thanks,
Richard

#177674 by ichughes
13 Jul 2007, 17:45
As a relative newbie to this site (I've lurked for a while though) I would have voted for "B", only because I have noticed comments that Virgin monitor this site for feedback and I shall be a "category B" passenger on VS043 next week - and I'm hoping to get the steak (I hear we get real cuttlery too now!)

Selfish - Yes, Shelfish No!

#177688 by Scrooge
13 Jul 2007, 20:40
Wow talk about pulling a thread out from the past.

Of course the funny thing to me is it talks about steaks..in UC...no such thing..now it should be who would get the last sausage [:p]

Anyways.... I have mellowed slightly on my postion, I now think it should be me, as I only fly trans Atlantic a couple of times a year so my flight should be special [:p]

#177696 by RichardMannion
13 Jul 2007, 21:19
Originally posted by GrinningJackanapes
On my recent flight I ordered the steak (flatiron steak or some such) and told the guy that I'd be happy to take choice 2 if it came to that.

It came to that.

GJ

PS -- I was on a Z fare ($5000 r/t)


But then you probably got off lightly.... given the brown crayon hockey puck, do you really trust the ability to cook steak correctly?

#177698 by jaguarpig
13 Jul 2007, 21:29
do you really trust the ability to cook steak correctly?

AA used to be able to cook a good steak in domestic First a couple of years ago.

#177700 by RichardMannion
13 Jul 2007, 21:37
Originally posted by jaguarpig
do you really trust the ability to cook steak correctly?

AA used to be able to cook a good steak in domestic First a couple of years ago.



Licks lips. That is Ruth's Chris worthy.... [:w]

#177706 by Denzil
13 Jul 2007, 22:09
VITB say's "There are lots of things that CSS's know that other crew do not know about customer infomation codes." Not sure i'd agree, this info is on the passenger manifest (a legally required document), available to all crew members for various reasons, as distributed by the FSM. Upgrades lists are now no longer provided as company policy.

#177721 by honey lamb
14 Jul 2007, 00:11
I had a very nice steak on Tuesday night on VS20 :D

#177723 by Scrooge
14 Jul 2007, 00:13
Still can't beat CO's steak.

#177724 by VS-EWR
14 Jul 2007, 00:18
Originally posted by Scrooge
Still can't beat CO's steak.


Damn straight. The first and only time I flew first class was on CO and I had the last filet mignon and it was lovely. :D

#177748 by jaguarpig
14 Jul 2007, 10:18
Licks lips. That is Ruth's Chris worthy....

We sampled Ruth's Chris in Toronto(at the Hilton)and it was fantastic[y]

#177762 by Darren Wheeler
14 Jul 2007, 11:42
Never had steak on a plane. But given it's not that long since metal cutlery was returned, I wouldn't want to try with plastic.

On the original question, Divide it 3 ways, divide a lamb and chicken meal and say they are getting a special mixed grill as designated VIP pax. Should keep all 3 happy.[y]

#177774 by Decker
14 Jul 2007, 14:03
Local Burger Joint has signs up for

"Halal - Lip tasting chicken burger"... I suspect I know what they meant to say but...

#177795 by Scrooge
14 Jul 2007, 19:05
As the airlines ow seem to be stocking pretty blunt metal knives there are some that give out the plastic knives with meat dishes as they cut better.

#178228 by NS
17 Jul 2007, 22:50
Originally posted by Tinkerbelle
Just to add to what Declan said:

From the passenger manifest in Upper Class we know

Flying Club status 006/007/008/009 etc



Hi,

I understand FC red is 006, silver is 008, gold is 009. Is there a tier which is 007? Or is that just for former James Bond actors?!

#178259 by RichardMannion
17 Jul 2007, 23:30
Originally posted by NS
Hi,

I understand FC red is 006, silver is 008, gold is 009. Is there a tier which is 007? Or is that just for former James Bond actors?!


007 is Red - they had that many 'Frequent Flyers' they had to extend out to 006.

There are other ranges too.

Thanks,
Richard

#178276 by Scrooge
18 Jul 2007, 01:07
Originally posted by GrinningJackanapes
GrinningJackanapes Studios are pleased to announce that pre-production has begun on the Richard Mannion film "Steaks on a Plane."

GJ


LMFAO [oo]
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